Director of Tenant Services

Trademark Property Company•Fort Worth, TX

13h

About The Position

Trademark Property Company is seeking a Director of Tenant Services to lead the tenant finish-out process across its retail and mixed-use portfolio. The role oversees the full lifecycle of tenant work, from reviewing LOIs and negotiating delivery terms through construction, punch lists, and store openings. It combines strategic lease coordination with technical project management of retail shell development, tenant work letters, and interior construction. The Director will coordinate with Leasing, Ownership, Property Management, tenants, contractors, attorneys, consultants, and government agencies while managing a high volume of projects.

Requirements

Bachelor’s degree required.
At least 5 years of tenant coordination experience with a developer, project management firm, or retailer.
Ability to read construction plans.
Familiarity with general building and ADA codes.
Proficiency with Bluebeam or similar software.
Ability to work under pressure and coordinate numerous complex activities across multiple properties.
Exceptional interpersonal, oral, and written communication skills for reporting to high-level Ownership and Senior Management.
High level of integrity and strong work ethic.
Willingness and ability to travel to projects as required.

Nice To Haves

Bachelor’s degree in Engineering, Architecture, Construction Management, or Design.
Experience with AutoCAD and Procore.

Responsibilities

Review LOIs and leases for delivery terms, signage requirements, and construction responsibilities, and provide feedback to Leasing and Ownership.
Obtain budgetary pricing and oversee landlord work that exceeds standard delivery terms.
Track tenant construction milestones to ensure schedule, design intent, and proper interface with building systems.
Review, track, and approve tenant plans and signage drawings for compliance with Tenant Design Criteria.
Organize and lead pre-construction meetings with Property Management, tenants, and general contractors.
Maintain project budgets, track commitments, and process invoices and department fees.
Review and process Tenant Improvement allowance paperwork, ensuring lien filings are released before disbursement.
Coordinate with property attorneys on defaults, delays, or warranty failures.
Work with local agencies to obtain approvals for façade and signage changes, including attending Design Review Committees.
Coordinate with consultants on city-required information such as parking counts and utility letters.
Work with the Specialty Leasing team to create temporary spaces for short-term or pop-up deals.