Director of Membership
About The Position
Etherio is seeking a full-time Director of Membership to support its client, the International Association of Arson Investigators (IAAI). The role focuses on member-centric initiatives in line with IAAI’s Strategic Plan and requires strategic execution, critical thinking, membership development, marketing the benefits of membership, and careful attention to detail. The position is predominantly telecommuting and includes travel to the annual International Training Conference (ITC). The Director oversees membership recruitment and retention, application processing, dues billing, membership reporting, database accuracy and improvements, and member-related website management. The position also supports chapter relations and assists with certification, Board, and Committee activities. The Director maintains staff procedures, troubleshoots the membership database with MemberSuite, and provides backup member communications support. Etherio describes its work as creating meaningful partnerships, experiences, and connections for corporate and association clients. The company emphasizes learning and growth, collaboration, inclusion, and delivering customer-focused solutions. Applicants are asked to submit a cover letter describing their interest in the position. The salary range is $60,000–$65,000, dependent upon experience.
Requirements
- At least 3 years of experience in association management.
- Ability to manage multiple projects and advance them in a deadline-driven environment.
- Strong organization and attention to detail.
- Ability to manage a high volume of emails and respond in a timely manner.
- Ability to adapt in a fast-paced, team-oriented environment.
- Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.
- Exceptional customer-service attitude.
- Positive, team-player attitude.
- Ability to lift up to 25 lbs. as needed.
- Submit a cover letter describing interest in the position.
Nice To Haves
- Bachelor’s degree preferred.
- Experience with MemberSuite AMS is a plus.
Responsibilities
- Oversee IAAI membership recruitment and retention programs in consultation with the Membership Committee Chair, Executive Director, and Chief of Staff.
- Work with the Chief of Staff and team members to identify membership database improvements and upgrades that improve accuracy, reporting, and user experience.
- Oversee membership applications and manage coordinators processing applications; flag incomplete applications with support from the Association Coordinator.
- Prepare monthly dues billing and reminder notices for automatic delivery through the AMS; prepare and send special-case invoices.
- Pull new open-invoice reports before invoices are wiped each month.
- Manage the FireArson.com website and request changes from the third-party webmaster when changes are beyond the team’s capabilities.
- Support the Chief of Staff with chapter relations related to membership.
- Prepare and distribute monthly Enhanced Chapter Reports.
- Create monthly membership vetting reports for the Membership Committee Chair, Chief of Staff, and Executive Director.
- Correct accounts that have not updated properly and create or locate reports to identify affected members.
- Track monthly membership numbers and retention.
- Terminate memberships for non-payment.
- Prepare the monthly membership-card report for the Coordinator to mail.
- Update invoices at the request of individuals or organizations.
- Create membership reports for mid-year and annual meetings.
- Create and maintain staff Standard Operating Procedures for member-related functions and dues invoice management.
- Manage database troubleshooting with MemberSuite and work toward database solutions.
- Provide backup responses to incoming member phone calls and emails.
- Cross-train on Standard Operating Procedures and technology platforms.
- Support the Director of Certifications with ITC-related functions.
- Support the Chief of Staff with Board-related functions and meetings.
- Support the Chief of Staff with Committee-related activities and meetings.
- Attend the annual International Training Conference.
Benefits
- Medical, dental, vision, and more.
- 401(k) with matching.
- Generous paid time off.
- Flexible and hybrid work schedules.
- Opportunities for learning and growth.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
No Education Listed
