Director of Marketplace Operations & Growth

Mai Placement•New York, NY

3d•Hybrid

About The Position

A growing multi-brand eCommerce organization is seeking a Director of Marketplace Operations & Growth to lead marketplace strategy, operations, and expansion across multiple brands and channels. This role oversees marketplace operations, sales and advertising, catalog/listings, and technical functions. The Director will own revenue and profitability targets, identify new growth opportunities, lead managers and their teams, and ensure technical or operational roadblocks do not limit marketplace performance.

Requirements

7+ years of progressive eCommerce, marketplace, or related retail experience
Leadership experience managing managers and multi-functional teams
Direct experience with major third-party marketplaces such as Amazon Seller, Walmart Marketplace, eBay, or similar
Demonstrated ownership of marketplace revenue, profitability, or other financial performance metrics
Experience across both marketplace operations and sales/growth
Experience establishing and managing KPIs and SLAs
Working knowledge of marketplace integrations, APIs, feeds, channel engines, and listing processes
Track record of launching or scaling marketplaces, categories, SKUs, or brands
Strong analytical, financial, and problem-solving skills

Nice To Haves

Proven eCommerce or marketplace leader with experience managing managers and cross-functional teams
Hands-on knowledge of Amazon Seller, Walmart Marketplace, eBay, or similar platforms
Strong combination of marketplace operations, technical understanding, and commercial/growth experience
Highly analytical with the ability to evaluate opportunities based on revenue, margin, ROI, and profitability
Technically fluent enough to understand integrations, APIs, feeds, channel engines, and listing issues
Strong operator who establishes KPIs/SLAs, drives accountability, and resolves bottlenecks
Growth-oriented with experience expanding marketplaces, categories, SKUs, or private brands

Responsibilities

Own marketplace strategy and performance across multiple brands and channels
Set and manage annual revenue and net profit goals across marketplaces
Determine where to invest based on marketplace performance, profitability, and growth potential
Identify and execute opportunities across new marketplaces, categories, SKUs, and private-brand products
Lead managers responsible for marketplace operations/technical functions and sales/advertising, along with the marketplace execution team
Establish KPIs and SLAs and hold teams accountable for performance
Maximize SKUs that are live, compliant, accurately listed, and sellable across marketplaces
Oversee marketplace advertising, merchandising, kitting, shipping rules, and other growth initiatives
Maintain marketplace account health, compliance, and key platform relationships
Lead high-level marketplace negotiations around rates, terms, and program opportunities
Partner with technical teams to diagnose and resolve integration, API, feed, channel engine, and posting issues
Ensure marketplace infrastructure can scale with additional brands, channels, and SKU volume
Partner with Merchandising, IT, and Customer Service on assortment, marketplace expansion, technical capabilities, and customer experience