Director of Maintenance
About The Position
The Director of Maintenance is responsible for demonstrating and promoting SRHM’s Golden Rule core value and for the overall upkeep and maintenance of the hotel and surrounding grounds. The role plans and coordinates maintenance functions to support an efficiently run hotel, maintaining clean, orderly, safe, and attractive areas while providing hands-on repairs and coordinating contracted services. The position operates with minimal supervision and guidance from the General Manager and directly supervises the Environmental Services Department. The Director of Maintenance monitors department expenditures against the monthly budget, leads emergency equipment repairs, develops interior and exterior aesthetic improvement plans, and responds courteously to guests, vendors, and visitors. The role also supports employee and guest needs, follows established safety and emergency procedures, attends required training and meetings, and may take on other reasonable assignments.
Requirements
- High school diploma or GED, or two to four years of related experience and/or training, or an equivalent combination of education and experience.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively to groups of customers or employees.
- Ability to perform basic arithmetic using whole numbers, fractions, and decimals; compute rates, ratios, and percentages; and draw and interpret bar graphs.
- Ability to solve practical problems, work with concrete variables where standardization is limited, and interpret written, oral, diagrammatic, or scheduled instructions.
- Knowledge of word processing software, inventory software, and payroll systems.
- Ability to meet the physical demands of the role, including regularly standing, walking, using hands, reaching, stooping, kneeling, crouching or crawling, and talking or hearing; frequently climbing or balancing and tasting or smelling; and frequently lifting or moving up to 50 pounds.
- Ability to perform essential job functions with reasonable accommodation where applicable.
Responsibilities
- Plan and coordinate maintenance department functions to support an efficiently run hotel, with minimal supervision and guidance from the General Manager.
- Monitor, coordinate, schedule, and/or perform maintenance duties to keep the hotel clean, orderly, safe, and attractive.
- Lead emergency repairs related to equipment breakdowns and identify ways to complete repairs.
- Develop and carry out interior and exterior aesthetic improvement plans, including painting, staining woodwork, drywall repairs, and minor building repairs.
- Monitor monthly expenditures to ensure compliance with the department budget.
- Provide hands-on repairs as needed and monitor and schedule repairs proactively.
- Investigate and negotiate contractor issues, with support from the General Manager, to seek suitable outcomes.
- Assist new housekeeping employees with moving furniture in rooms and assist with moving guests when appropriate as directed by the General Manager.
- Coordinate contracted services and monitor maintenance functions for schedule adherence and quality.
- Conduct daily walk-around supervision of responsible indoor and outdoor areas to ensure work is completed correctly and on time.
- Respond promptly and courteously to requests from guests, vendors, and visitors; interact with guests with empathy, kindness, compassion, and respect.
- Maintain a safe and secure work environment and promptly report safety hazards to a supervisor.
- Use safe body mechanics and working practices and follow established policies and procedures during emergencies.
- Serve as essential personnel during emergencies or inclement weather, reporting to or remaining at the hotel until released by a supervisor.
- Assist employees when requested or required.
- Demonstrate a positive and respectful attitude toward work issues, policies, and procedures; comply with attendance and call-off policies and dress code requirements.
- Attend or participate in training, in-service sessions, and mandatory meetings, and take on special projects or other reasonable duties as assigned.
- Directly supervise the Environmental Services Department, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
High school or GED
