Director of IT & Industrial Systems

TGG Accounting • Osceola, AR

23d • Onsite

About The Position

The Director of IT & Industrial Systems is the first IT leader for a new flat-rolled coil processing plant in Northeast Arkansas. The role owns both information technology and operational technology, supporting a plant that began production in 2026 and has phased expansion planned. The position is fully on-site, split between the office and plant floor, and reports to the General Manager.

The Director oversees integration among ERP, MES, automation, and processing equipment, including production orders, coil and material data, inventory transactions, and production results. The role also leads plant and corporate network infrastructure, corporate IT administration, manufacturing cybersecurity, remote access, backups, recovery, business continuity, surveillance, telephony, and access control. The Director coordinates software vendors, controls integrators, and equipment manufacturers; manages technology budgets and capital projects; and develops a roadmap for future automation, equipment, and software expansion.

This is not a full-time PLC programming position. The Director must understand industrial controls, manufacturing networks, and systems integration well enough to troubleshoot issues and hold vendors accountable for specifications, testing, and documentation. The role also provides end-user support for employees and management. The systems environment includes ERP and MES platforms; PLC, HMI, and SCADA systems; Microsoft 365 and Windows; SQL databases; REST APIs and web services; OPC-UA and MQTT; VoIP; IP cameras and NVR; VPNs, firewalls, and managed switching.

Requirements

• At least 7 years of progressively responsible IT experience.
• Experience supporting ERP and/or MES environments.
• Microsoft 365 and Windows administration.
• Working knowledge of SQL databases.
• Networking knowledge, including TCP/IP, managed switches, VLANs, firewalls, VPNs, Wi-Fi, and fiber.
• Working understanding of PLC, HMI, and SCADA systems.
• Experience with REST APIs and system-to-system integration.
• Knowledge of IT/OT network segmentation and manufacturing cybersecurity.
• Experience with IP surveillance cameras and VoIP systems.
• Experience managing technology and automation vendors.
• Comfort working both in the office and on the plant floor.
• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred; significant manufacturing technology experience may substitute.
• Background check required.
• Visa sponsorship is not available.

Nice To Haves

• Manufacturing, distribution, steel processing, or industrial automation background.
• Experience with OPC-UA, MQTT, or similar industrial communication protocols.
• Background with automated crane systems or other automated plant equipment.
• Hands-on ability at the server and network level.

Responsibilities

• Own IT and OT systems for the plant.
• Integrate ERP, MES, automation, and processing equipment, including production orders, coil and material data, inventory transactions, and production results.
• Troubleshoot APIs, databases, network communications, and system interfaces; establish diagnostic procedures for system and communication failures.
• Document interfaces, data flows, IP addressing, network architecture, and system dependencies.
• Design and maintain plant and corporate networks, including switches, routers, firewalls, wireless, fiber, cabling, and redundancy.
• Administer corporate IT, including computers, servers, Microsoft 365, email, printers, user accounts, permissions, licensing, and hardware inventory.
• Support VoIP telephone systems.
• Develop and maintain manufacturing-appropriate cybersecurity policies and controls, secure approved-vendor VPN and remote access, backups, recovery, and business continuity procedures.
• Oversee IP cameras, NVR or cloud recording, remote viewing, and access control, including retention and access standards.
• Coordinate software vendors, controls integrators, and equipment manufacturers during implementation and troubleshooting, and enforce specifications, testing, and documentation.
• Manage IT budgets and capital technology projects, including evaluation of vendor proposals.
• Develop a technology roadmap for future automation, equipment, and software expansion.
• Provide end-user support for employees and management.
• Troubleshoot industrial systems and hold automation and equipment vendors accountable; the role is not primarily PLC programming.

Benefits

• Annual performance bonus paid as a percentage of salary and tied to defined KPIs.
• Medical, dental, and vision coverage, eligible after 90 days.
• Company coverage of COBRA premiums until medical, dental, and vision coverage begins.
• 401(k) with a 3% company match, eligible after one year.
• Unlimited PTO.
• Paid holidays.
• Leadership prioritizes automation and AI-driven tools over manual data entry and backs the tools needed to achieve this.
• Direct reporting line to the General Manager and a defined mandate to build the plant's technology foundation from the start.

What This Job Offers

• Job Type: Full-time
• Career Level: Director