Director of IT
About The Position
The Director of IT leads the strategy, management, and execution of Sanctuary Camelback Mountain’s technology operations. The role ensures systems, infrastructure, cybersecurity measures, and support services operate efficiently and securely in alignment with the resort’s operational goals. Reporting to the Managing Director, the Director of IT advises leaders and supports team members through technology solutions, operational continuity, and services that contribute to guest and team member experiences. The role is guided by Sanctuary’s North Star Vision and Values, with an emphasis on integrity, collaboration, and service excellence.
Requirements
- Proven ability to manage all aspects of IT for an organization, including strategic planning, operations, and security.
- Strong interpersonal skills and a customer service orientation.
- Expertise in Windows operating systems, Microsoft Office Suite, and common IT infrastructure technologies.
- Excellent verbal and written communication skills, including the ability to explain technical information to non-technical audiences.
- Ability to work independently and make informed decisions with minimal supervision.
- Strong analytical, problem-solving, and project management skills.
- Bachelor’s degree in IT, Computer Science, Business, or a related field, or equivalent relevant experience.
- Minimum of 5 years of progressive IT experience, including leadership of IT operations.
Nice To Haves
- Knowledge of hotel property management and point-of-sale systems, such as Opera PMS and Micros POS.
- Experience managing IT in a hospitality, resort, or multi-location environment is highly desirable.
Responsibilities
- Develop and execute the organization’s IT strategy in alignment with business goals.
- Advise the Managing Director on technology investments, risk management, and emerging IT trends.
- Ensure IT operations comply with industry standards, legal regulations, and internal policies.
- Oversee and maintain networks, servers, desktop and mobile devices, and cloud applications.
- Manage installation, configuration, and maintenance of hardware and software systems.
- Monitor system performance and ensure timely resolution of technical issues.
- Maintain accurate asset inventories and IT documentation.
- Implement and maintain cybersecurity measures, including network security, antivirus, data backup, and disaster recovery plans.
- Lead Payment Card Industry (PCI), network security, and data privacy compliance initiatives.
- Identify vulnerabilities and mitigate risks across technology platforms.
- Serve as the primary point of contact for IT support across departments.
- Troubleshoot and provide technical assistance for desktops, laptops, printers, software, networks, and mobile devices.
- Maintain responsive and professional IT service delivery.
- Plan, implement, and oversee IT projects, including system upgrades, migrations, and new technology deployments.
- Evaluate and recommend emerging technologies to enhance efficiency and competitiveness.
- Manage external IT vendors and service providers as needed.
- Liaise between technology and resort teams, translating technical concepts into business terms.
- Communicate IT initiatives, risks, and solutions clearly to non-technical team members and management.
- Maintain a positive, solution-focused approach when interacting with staff and stakeholders.
- Perform other job duties as assigned by the Managing Director.
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What This Job Offers
Job Type
Full-time
Career Level
Director
