Director of IT

Reid Petroleum LLC•Lockport, NY

7h•$120,000 - $155,000

About The Position

Reid Petroleum, LLC is seeking an experienced, hands-on Director of Information Technology to lead its IT department and support the organization’s growth. The role balances day-to-day operations with long-term innovation and oversees technology infrastructure, cybersecurity, PCI DSS compliance, and strategic technology initiatives. The Director leads an 11-person IT team supporting more than 90 locations and works with executive leadership, operations, store leadership, and software development teams to ensure technology supports business priorities. The position oversees on-premises systems, virtualization, AWS and Azure cloud platforms, Microsoft 365, databases, multi-site networks, firewalls, Wi-Fi, POS systems, payment devices, fuel systems, and store technology. It also supports emerging AI initiatives, including on-premises GPU computing, local language models, and voice AI, as well as internal applications such as the company’s fuel hauling and dispatch software, OllO Voyager. The Director leads cybersecurity and compliance, IT governance, disaster recovery and business continuity, vendor and financial management, and the development of the IT team. The role requires travel to company locations throughout New York and Pennsylvania.

Requirements

At least 7 years of progressive IT experience, including experience leading technical teams.
Hands-on experience with multi-site networks, firewalls, server virtualization, Microsoft 365, Microsoft Entra ID, and at least one major cloud platform (AWS or Azure).
Experience managing or substantially supporting PCI DSS compliance or a comparable security framework.
Experience leading incident response, disaster recovery planning, and testing.
Ability to communicate complex technical information and security risks to non-technical audiences.
Strong decision-making, problem-solving, organizational, and leadership skills.
Valid driver’s license and willingness to travel to company locations throughout New York and Pennsylvania.
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent professional experience.

Nice To Haves

Experience in convenience retail, fuel, grocery, restaurant, logistics, or another multi-location business.
Familiarity with POS systems, payment technology, fuel systems, and retail or fuel ERP platforms.
Experience with cloud infrastructure, containers, Kubernetes, Infrastructure as Code, CI/CD, and Linux administration.
Experience supporting GPU computing, self-hosted AI/LLMs, and AI governance.
Experience with SD-WAN and multi-site network deployments.
Familiarity with Proxmox, Scale Computing, SQL Server, PostgreSQL, Tableau, and Shopify.
Experience with fleet management, dispatch, telematics, or transportation software.
Industry certifications such as CISSP, CISM, PCI ISA, PCIP, AWS, Azure, CCNP, ITIL, or PMP; certifications are a plus but not required.

Responsibilities

Develop and maintain the company’s IT strategy, technology roadmap, and infrastructure architecture.
Oversee on-premises systems, virtualization, AWS and Azure cloud platforms, Microsoft 365, and database environments.
Lead infrastructure improvements, automation, system reliability, and technology lifecycle planning.
Evaluate emerging technologies and make cost-effective recommendations; oversee cloud spending, infrastructure investments, and technology performance.
Lead the cybersecurity program and oversee PCI DSS compliance.
Establish and maintain security standards for identity management, multifactor authentication, access controls, endpoint protection, and vulnerability management.
Oversee security monitoring, incident response, disaster recovery planning, security policies, compliance requirements, and employee security awareness training.
Communicate cybersecurity risks and recommendations to executive leadership.
Oversee IT infrastructure and support across more than 90 locations, including networks, firewalls, Wi-Fi, POS systems, payment devices, fuel systems, and store technology.
Establish consistent IT standards and processes for existing locations, new store openings, and remodels.
Monitor helpdesk performance, response times, and service levels; improve network reliability and minimize operational disruptions.
Partner with field and store leadership to understand technology needs and resolve ongoing challenges.
Support infrastructure and security for AI initiatives, and establish practical guidelines for AI usage, data security, and technology governance.
Partner with the Software Development team to support internal applications, including OllO Voyager; oversee hosting environments, integrations, system reliability, and secure software deployment.
Evaluate whether to build or purchase technology based on cost, business value, and long-term supportability.
Lead, coach, and develop an 11-person IT department, including four direct reports; set priorities, expectations, and accountability.
Conduct one-on-one and team meetings, plan employee development, encourage cross-training and knowledge sharing, and recruit, onboard, and develop talent.
Oversee IT vendor relationships, contracts, service agreements, renewals, pricing negotiations, and cost-saving opportunities.
Develop and manage annual IT operating and capital budgets; monitor spending and communicate financial performance to leadership.
Prepare business cases and recommendations for major technology investments.
Establish IT policies, procedures, documentation, and project prioritization processes.
Develop reporting on system uptime, security, compliance, project progress, and departmental spending, and maintain accurate technology and asset inventories.
Oversee disaster recovery and business continuity planning, backup systems, and recovery testing; ensure stores, fuel dispatch, and headquarters have continuity plans.