Director of IT

Norton Lilly International•Mobile, AL

4h•Onsite

About The Position

The Director of IT oversees the company’s IT infrastructure, cybersecurity, IT compliance, analytics, and related operations. The role supports the development of internal systems, adoption of AI tools, Power BI reporting, data integrity, and secure, compliant access and permissions across systems. The Director coordinates with internal operations, external IT service providers, corporate IT and Telecommunications teams, and the parent company’s audit and compliance teams to ensure alignment with corporate standards and policies. This strategic role combines hands-on technical expertise and leadership to align IT functions with business objectives. The position leads IT operations and infrastructure; cybersecurity and IT governance; strategic planning and digital transformation; vendor and service provider management; IT financial management and procurement; and data, analytics, and business intelligence. It is based in a professional office environment, with prolonged periods of sitting and computer work. Occasional lifting of office supplies or documents weighing up to 25 pounds may be required. The role has minimal physical risk and requires adherence to workplace safety protocols; safety briefings or maritime-industry training may also be required.

Requirements

Bachelor’s degree in Information Technology, Computer Science, or a related field.
At least 8 years of experience in IT management, ideally within logistics, maritime, or another regulated industry.
Proven experience with internal controls and IT security, including role-based access control (RBAC) and management of internal user permissions.
Experience coordinating with externally managed IT service providers and global or corporate IT teams.
Strong background in systems integrations, particularly involving third-party or external systems.
Ability to deliver efficient, tailored IT solutions that align with organizational goals and drive business outcomes.
Strong communication and coordination skills with cross-functional teams and stakeholders.
Experience developing end-user training programs.
Experience with technical writing to draft project scopes.
Expert-level knowledge of best practices and regulations.
In-depth understanding of access control, cybersecurity, and compliance standards.
Excellent analytical, strategic, and detail-oriented problem-solving abilities.
Proven track record in vendor management and prioritizing business needs.
Ability to work for prolonged periods sitting and using a computer.
Ability to occasionally lift office supplies or documents weighing up to 25 pounds.
Must follow company safety protocols, including ergonomic practices and general workplace safety procedures.

Nice To Haves

Spanish language skills.
CISSP, CISM, CEH, or CompTIA Security+ certification.
CIPP/US, CIPM, or ISO/IEC 27001 Practitioner certification.
Microsoft Certified: Power BI Data Analyst Associate or Azure Administrator certification.
ITIL or PMP certification.

Responsibilities

Oversee technology operations, infrastructure, networks, cloud services, telecommunications, end-user computing, and enterprise applications delivered through third-party providers.
Ensure technology platforms are reliable, scalable, secure, and aligned with business requirements; monitor availability, performance, and service delivery.
Lead business continuity, disaster recovery, backup, and operational resilience programs.
Identify system performance improvements, infrastructure modernization opportunities, and ways to eliminate inefficiencies.
Drive IT cost optimization through vendor rationalization, license management, system consolidation, and continuous improvement of technology spend.
Oversee managed service providers’ cybersecurity activities, including threat monitoring, incident response, vulnerability management, penetration testing, and remediation.
Establish and maintain governance frameworks for cybersecurity, IT, data management, risk management, compliance, and internal controls.
Ensure compliance with applicable cybersecurity, privacy, maritime, and regulatory requirements, including NIST, ISO 27001, and other relevant frameworks.
Establish and enforce policies for system access, segregation of duties, change management, data protection, and technology risk management.
Report to executive leadership on cybersecurity posture, technology risks, compliance matters, and governance effectiveness.
Support management in developing and maintaining the company’s technology roadmap and aligning technology investments with business objectives, operational excellence, scalability, and growth.
Partner with business leaders to identify process improvement, automation, digital enablement, and efficiency opportunities.
Support development of enterprise systems architecture and integration strategy, including integration of proprietary platforms with customers, vendors, and other external stakeholders.
Evaluate emerging technologies and recommend solutions to improve operational effectiveness, security, data accessibility, and customer experience.
Manage relationships with managed IT service providers, software vendors, telecommunications providers, and technology consultants.
Establish, monitor, and enforce service level agreements, key performance indicators, and contractual obligations.
Monitor helpdesk and end-user support performance to ensure timely issue resolution and user satisfaction.
Lead vendor selection, contract negotiations, renewals, and performance reviews; assess service quality and value for money.
Develop and manage the annual IT budget, forecasts, and long-term technology investment plans.
Monitor technology expenditures and identify cost reductions while maintaining service quality and security.
Review software licensing, cloud consumption, support agreements, and vendor pricing to maximize value and eliminate unnecessary spending.
Establish governance and approval processes for technology procurement and investment decisions.
Measure and report on technology spending, return on investment, vendor performance, and realized cost savings.
Lead the company’s data, analytics, and business intelligence function, including oversight, development, and performance management of the data analytics team.
Support management in developing and maintaining enterprise data governance, including data ownership, quality standards, controls, security, stewardship, and retention.
Develop a trusted, standardized, and scalable data environment for accurate reporting, performance measurement, and organizational decision-making.
Help turn operational, financial, commercial, and customer data into actionable insights that improve performance, identify opportunities, and support strategic decisions.
Promote a data-driven culture by improving information accessibility, quality, and effective use throughout the organization.
Support the development of internal systems, AI-tool adoption, and Power BI reporting.
Ensure data integrity and secure, compliant user access and permissions across systems.