Director of IT

Level•Austin, TX

About The Position

The Director of IT leads and manages IT infrastructure, operations, and service delivery across multiple sites. This senior leadership role is accountable for the stability, performance, and strategic direction of IT systems, including networking, server infrastructure, cloud services, and end-user support. The role combines strategic planning with hands-on technical problem-solving, manages IT professionals and helpdesk operations, and partners with executive leadership on technology decisions. The Director defines and executes the IT roadmap, oversees enterprise networking and multi-site operations, manages server and hybrid cloud environments, and leads helpdesk and end-user support. The role also partners with the Director of Cybersecurity to support security, compliance, and sound infrastructure practices.

Requirements

At least 8 years of progressive IT experience, including at least 3 years in a management or director-level role.
Deep, hands-on expertise in enterprise switching and routing, including VLANs, BGP, OSPF, STP, QoS, and VPNs.
Proven experience managing IT operations across multiple physical sites or locations.
Strong server administration background, including Windows Server, Active Directory, DNS/DHCP, and virtualization.
Experience managing hybrid or cloud-based infrastructure using Azure, AWS, or GCP.
Demonstrated ability to build, lead, and develop IT teams, including helpdesk, network, and systems staff.
Solid understanding of ITSM principles and experience managing helpdesk or service desk operations.
Experience with endpoint management, MDM platforms, and device lifecycle management.
Ability to develop and present IT roadmaps, budgets, and risk reports to executive leadership.
Excellent communication and interpersonal skills, including the ability to explain technical complexity to non-technical stakeholders.
Must be based in Austin, Texas, or willing to relocate before the start date.

Nice To Haves

Experience with Juniper, Ubiquiti/UniFi, Cisco, or equivalent enterprise networking platforms.
One or more preferred certifications: CCNA or CCNP; CompTIA Network+ and/or Server+; Microsoft Certified: Azure Administrator Associate (AZ-104); Microsoft Certified: Modern Desktop Administrator/Endpoint Administrator; VMware VCP in vSphere or Data Center Virtualization; ITIL Foundation; or CompTIA Project+ or PMP.

Responsibilities

Define and execute the IT roadmap in alignment with business goals and operational needs.
Lead, mentor, and develop the IT team, including systems administrators and helpdesk staff.
Interface with engineers to support engineering requirements and strategy.
Advise executive leadership on technology and report on infrastructure health, risks, and initiatives.
Assist in creating and enforcing IT policies, standards, procedures, and governance frameworks across sites.
Design, deploy, and maintain enterprise switching and routing infrastructure across all locations.
Manage LAN/WAN architecture, including VLANs, inter-VLAN routing, spanning tree, and QoS configurations.
Oversee BGP, OSPF, and static routing protocols to provide reliable, redundant connectivity between sites and the internet.
Lead network capacity planning, performance monitoring, and proactive troubleshooting.
Oversee IT operations across multiple physical locations and ensure consistent service delivery, standards compliance, and uptime.
Maintain site-specific infrastructure documentation, asset inventories, and network diagrams.
Coordinate remote hands and local vendor support for sites without dedicated on-site IT staff.
Lead network and systems refresh projects across distributed locations while minimizing operational disruption.
Ensure WAN connectivity, SD-WAN or MPLS links, and failover mechanisms are configured and tested at each site.
Manage the full lifecycle of server infrastructure, including procurement, deployment, patching, monitoring, and decommissioning.
Manage on-premises and hybrid Windows Server and/or Linux environments, including Active Directory, Group Policy, DNS, and DHCP.
Oversee virtualization platforms such as VMware or Hyper-V for resource optimization and high availability.
Administer backup and disaster recovery programs and ensure RPO/RTO targets are defined, tested, and achievable.
Manage SAN or NAS storage to ensure data integrity, performance, and redundancy.
Manage and optimize hybrid cloud environments across Azure, AWS, or GCP alongside on-premises infrastructure.
Administer software offerings and license management.
Lead the helpdesk team in delivering timely, high-quality technical support across all sites.
Define and enforce SLA targets, ticket escalation procedures, and support quality standards.
Implement and maintain ITSM processes for incident, problem, change, and asset management.
Oversee endpoint management and deployment, including imaging, patching, and lifecycle management.
Establish and track helpdesk KPIs and reporting to identify trends, recurring issues, and improvement opportunities.
Champion end-user experience and ensure technology enables productivity across departments and locations.
Partner with the Director of Cybersecurity to ensure infrastructure adheres to security best practices.
Enforce access control policies, including RBAC and least-privilege principles, across systems and applications.
Ensure systems are covered by current patch management, endpoint protection, and monitoring tooling.
Maintain IT compliance with applicable regulatory and audit frameworks.