Director of Import Compliance - Licensed Customs Broker - CHI

Edward J Zarach & Associates Inc•Bensenville, IL

68d•$100,000 - $125,000•Onsite

About The Position

Edward J Zarach & Associates, Inc., dba Zarach Logistics, located near Chicago O’Hare airport, is hiring a full-time Licensed Customs Broker. This individual will lead the Customs Brokerage Department, taking ownership of compliance, client service, and operational execution. The ideal candidate is a proactive, detail-oriented leader passionate about building efficient, compliant customs processes from the ground up and willing to be hands-on with entries.

Requirements

Must hold a valid U.S. Customs Broker License.
5+ years in a customs brokerage position.
In-depth knowledge of U.S import/export regulations, HTS classification, tariff codes, and international trade compliance.
Certified CargoWise Specialist
Exceptional communication and negotiation skills, with the ability to build relationships with clients, government agencies and internal stakeholders.
Highly organized with excellent attention to detail and ability to prioritize and manage multiple tasks in a fast-paced environment.
Strong problem-solving and analytical skills.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Familiarity with customs compliance software
Well-organized, disciplined, and motivated team member who has the ability to prioritize and meet deadlines.
Resourceful, decisive, thorough, and detail oriented.
Ability to build enduring relationships with all of our stakeholders.
Integrity
Strive to be a good listener
Growth mindset

Nice To Haves

2 + years in a leadership or managerial role preferred.
Bachelor’s degree in International Business, Supply Chain, Logistics, or a related field preferred; equivalent work experience will be considered.

Responsibilities

Manage the customs brokerage department, including processes, systems, and compliance standards.
Oversee all import documentation and ensure full compliance with CBP and other regulatory agencies.
File accurate entries, classify goods using HTS codes.
Serve as the main point of contact for customs-related inquiries and provide consultative guidance on trade compliance and duty strategies.
Assist with hiring, training, and mentoring customs staff.
Provide training and updates to the sales teams on compliance requirements, documentation needs, and tariff classifications to strengthen client relationships and service offering, including writing our internal monthly newsletter.
Monitor performance, track KPIs, and stay current on trade laws and regulations to improve processes and reduce risk.
Serve as the primary point of contact as necessary clients to ensure satisfaction and proactive service delivery related to customs duty and import compliance.
Provide support and guidance to clients (internal and external) regarding customs regulations, processes, and classifications.
Collaborate with the Sales team to promote Zarach Logistics’ services to existing and potential clients.
Provide subject matter expertise to support client onboarding and retention efforts.
Develop a client base focused on providing customs brokerage services.
Maintain organized and accurate records.
Generate reports for internal tracking of filings, refunds, and pending claims.
Support internal and external audits as needed.
Perform other duties as assigned by Director of Operations and the leadership team.