Licensed Customs Broker (Remote, Mandarin Preferred)

International Bridge Inc.• US,

2d•Remote

About The Position

Empress Brokers International is seeking a licensed U.S. Customs Broker to focus on compliance, client partnerships, and helping build the brokerage. The broker will review, train, and mentor entry writers and handle entries requiring broker judgment. As the role develops, responsibilities will expand to include compliance strategy, collaboration with clients and origin partners, and designing processes for a growing operation, including new entry processes for high-volume, low-value shipments. Mandarin fluency is preferred for working directly with origin partners to address compliance issues at the source. The position is fully remote and full-time, with U.S. Eastern Time hours. Empress Brokers International is a licensed U.S. customs brokerage focused on addressing compliance at origin, working with shippers and platforms to improve data, classification, and documentation before cargo moves. It is part of the SafePackage and International Bridge family, which handles high-volume cross-border e-commerce. The team includes brokers, entry writers, classification specialists, and operations staff who collaborate, share knowledge, raise issues early, and solve problems together.

Requirements

Active U.S. Customs Broker License.
Hands-on customs brokerage experience, including filing CBP Forms 3461 and 7501 for formal, informal, or consolidated entries.
Strong HTS classification and tariff research skills.
Working knowledge of PGA filing requirements.
Confidence working directly with clients and clearly explaining compliance requirements.
Fluent English, written and spoken.
Sound judgment, curiosity, and a habit of documenting knowledge.
A proactive, hands-on approach and ability to work closely with others.

Nice To Haves

Fluent Mandarin.
Experience training or leading entry writers or classification staff.
Five or more years of brokerage experience.
Experience with Descartes NetCHB or Magaya/Acelynk.
Experience with low-value shipment workflows or building new entry processes.
CTPAT program exposure.

Responsibilities

Help define and document classification, valuation, and compliance positions to provide clients with consistent answers.
Work with clients and origin partners to establish compliant data and documentation practices before cargo moves.
Help design brokerage workflows for high-volume, low-value shipments, including processes, SOPs, and training.
Work with product and technology teams to shape the SafePackage compliance platform.
Train, mentor, and review entry writers, with the potential to grow toward a leadership role.
Handle complex classification and compliance questions and entries requiring broker judgment.
Resolve clearance and compliance issues with clients, carriers, and CBP.
Track CBP rule changes and translate them into practical guidance for the team and clients.