Director of Housing Services

Native American Connections•Phoenix, AZ

62d•$92,000 - $99,500

About The Position

The Director of Housing Services provides operational leadership and oversight for Native American Connections (NAC) housing and homeless service programs, including Permanent Supportive Housing (PSH), supportive housing, shelter, bridge, and transitional programs. The role ensures programs are effective, culturally responsive, trauma-informed, and aligned with organizational priorities. It oversees assigned program management, supports service delivery models and operational standards, and collaborates across departments to promote coordinated, effective, and compliant operations. The position advances housing stability, positive participant outcomes, operational consistency, staff accountability, community partnerships, and continuous improvement. The Director leads program operations, compliance, performance management, staffing, budgets, and resource planning across Housing Services. The role works with Finance, Compliance, Property Management, Data & Outcomes, Clinical Services, Development, community partners, and other stakeholders. It also maintains regular visibility within programs to support staff engagement, quality oversight, and operational consistency. Native American Connections’ mission is grounded in traditional Native culture and is to reduce health disparities through high-quality, comprehensive integrated healthcare and stable housing throughout the communities it serves.

Requirements

Bachelor’s degree required, preferably in business or social services; a master’s degree is preferred.
At least five years of progressively responsible experience as a senior social services leader.
At least five years of experience working with homeless, low-income, or vulnerable populations.
Experience partnering across departments to support program operations, compliance, service delivery, and organizational goals.
Experience leading and working effectively with property and social services staff to design and maintain a homeless housing model.
Experience overseeing grant-funded programs and ensuring quality service delivery and timely, appropriate reporting.
Experience in a nonprofit setting and ability to manage multiple priorities and concurrent demands.
Excellent communication and interpersonal skills; ability to engage others effectively and steward organizational culture and community history.
Ability to lead employees, develop service delivery, and provide financially feasible, sustainable, culturally relevant, high-quality care.
Ability to collaborate with community partners to enhance programming and housing options.
Ability to collaborate with Property Management staff on resident or client issues and concerns.
Ability to innovate in service delivery, including use of alternative approaches.
Ability to represent NAC at local, tribal, and federal levels through networking and educational opportunities and promote the organization’s reputation.
Ability to deploy resources effectively, recruit and retain qualified staff, balance workloads, and provide ongoing feedback to support staff improvement in supervision and mentoring.
Ability to design workflows for assigned service lines to maximize efficiency and help reduce homelessness.
Knowledge of homelessness, mental health crisis management, and social determinants of health.
Knowledge of the Maricopa County homeless housing system, including the Maricopa Association of Governments, Maricopa Regional Continuum of Care, Coordinated Entry, HUD vouchers, and LIHTC.
Knowledge of Fair Housing regulations and the Arizona Resident Landlord and Tenant Act.
Awareness and appreciation of Indian traditions, customs, and socioeconomic needs, or willingness to learn; ability to deal effectively with tribal governments and Indian health organizations serving numerous tribes with varied cultures.
Tact, courtesy, discretion, resourcefulness, and sound judgment when handling sensitive matters.
Ability to sit, stand, and walk with or without accommodation.

Nice To Haves

Master’s degree.
Experience in a Director or Management role.
Experience working with Native American organizations or tribal governments.

Responsibilities

Provide program oversight for Permanent Supportive Housing, supportive housing, shelter, and homeless programs, including outreach and youth services.
Lead implementation and ongoing improvement of housing service models, policies, procedures, and operational standards.
Ensure housing programs align with HUD and PSH principles, trauma-informed care, and culturally responsive practices.
Oversee compliance with local, state, and federal contractual and regulatory requirements.
Lead and supervise assigned managers, supervisors, and subordinate staff, including hiring, training, and performance management.
Collaborate with Finance, Compliance, Property Management, Data & Outcomes, and Clinical Services to support integrated and compliant operations.
Support implementation of new or expanded housing and shelter programs, operational changes, and departmental initiatives.
Monitor housing system, funding, and regulatory updates and ensure programs adapt as needed.
Ensure timely and accurate program reporting, audits, and monitoring in coordination with internal departments.
Develop staffing structures, workflows, and operational systems that support program effectiveness and organizational priorities.
Review and oversee audits of case plans, HMIS data, grievances, and special incident reports for compliance with NAC policies and procedures.
Establish and enforce Housing Services policies and procedures to improve efficiency and effectiveness.
Promote high performance, collaboration, accountability, continuous improvement, innovation, and learning while upholding NAC’s core values.
Identify inefficiencies, assess workflows, allocate resources, and streamline operations to reduce costs and improve productivity and effectiveness.
Lead departmental performance management and monitoring, aligning operational performance with strategic goals.
Collaborate with Development and Finance/Accounting on financial sustainability and grant management.
Monitor departmental budgets, expenditures, and resource utilization.
Mentor and empower team members; identify and develop talent.
Foster a high-performing, collaborative, positive, and inclusive departmental culture aligned with NAC’s mission and values.
Promote cross-functional communication, transparency, and accountability to support compliance and alignment with organizational objectives.
Maintain regular visibility within programs to support leadership presence, staff engagement, quality oversight, and operational consistency.