Housing Services Director

The Salvation Army Central Territory•Madison, WI

About The Position

The Housing Services Director manages and supervises case management services for people served by The Salvation Army’s Capital Area Command. Services include referrals, assessments, housing assistance, goal setting and accountability, and aftercare. The Director supervises program case management staff and communicates decisions and concerns with the Executive Director of Social Services. The position oversees External Housing case management operations, including recruiting, hiring, orienting, managing, evaluating, training, and supervising staff. It also supports program quality and compliance, coordinates with internal and community partners, and promotes The Salvation Army’s mission, Code of Ethics, and Philosophy of Care. The job description notes that it is not all-inclusive and that other related duties may be assigned; reasonable accommodation may be made for individuals with disabilities to perform essential functions. The Salvation Army describes its mission as preaching the gospel of Jesus Christ and meeting human need in His name without discrimination. It highlights employees’ role in supporting community programs and offers a range of benefits, including paid time off, insurance, tuition reimbursement, and an Employee Assistance Program.

Requirements

Bachelor’s degree in a social services discipline.
Valid driver’s license and clearance to drive from The Salvation Army’s insurance carrier.
Complete Territorial Casework Certification within one year of hire.

Nice To Haves

Master’s degree in Social Services preferred.
Two to three years of experience in nonprofit administration and/or supervisory work preferred.

Responsibilities

Promote The Salvation Army’s philosophy and mission and ensure adherence to its Code of Ethics and Philosophy of Care.
Supervise the overall operations of External Housing case management services.
Recruit, hire, orient, manage, and evaluate program case management staff; provide training and supervision to support completion of duties and quality client services.
Train and supervise shelter case management interns.
Attend community housing placement meetings for singles and families.
Monitor case manager caseloads and coordinate with the Housing Services Director - Internal to enroll families and women in programs as needed.
Maintain the inventory of case management supply closets and pick up supplies when necessary.
Monitor client files to support effective program operations and compliance with funder requirements, goals, and expectations.
Provide regular individual and group supervision and support to program case managers.
Facilitate case management staff meetings to communicate agency procedures and program information.
Monitor transportation assistance and basic needs.
Partner with Grants and Compliance personnel to maintain compliance with financial and programmatic policies, procedures, and grant requirements.
Maintain positive working relationships with service providers, clients, and fellow employees.
Network with social service providers by attending and participating in community meetings on behalf of The Salvation Army Social Services at the Assistant Director of Social Services’ request.
Communicate decisions and concerns with the Executive Director of Social Services.

Benefits

Competitive salary
Flexible schedules
Casual dress environment
Paid time off, including vacation, sick time, personal time, and 11 paid holidays
Tuition reimbursement
Employee Assistance Program providing 24/7 support, resources, and referrals
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pet insurance discounts
Auto insurance discounts
Home insurance discounts
Hearing benefits
Holiday pay
Retirement benefits
Work-life balance
Competitive compensation