Housing Services Director

The Salvation Army USA Central Territory • Madison, WI

6d

About The Position

The Housing Services Director manages and supervises case management services for people served by The Salvation Army’s Capital Area Command, including referrals, assessments, housing assistance, goal setting and accountability, and aftercare. The role oversees external housing case management operations, supervises professional case management staff and interns, and communicates decisions and concerns with the Executive Director of Social Services.

The director supports the organization’s mission and philosophy of care, ensures compliance with ethical, programmatic, and funder requirements, and works with Grants and Compliance personnel. The position also coordinates with community housing partners, monitors caseloads and client files, supports staff through training and supervision, and helps oversee transportation assistance and basic needs.

Requirements

• Bachelor’s degree in a social services discipline.
• Valid driver’s license and clearance to drive from The Salvation Army’s insurance carrier.
• Complete Territorial Casework Certification within one year of hire.

Nice To Haves

• Master’s degree in Social Services.
• Two to three years of experience in nonprofit administration and/or supervision.

Responsibilities

• Promote The Salvation Army’s philosophy and mission and ensure adherence to its Code of Ethics and Philosophy of Care.
• Supervise the overall operations of external housing case management services.
• Recruit, hire, orient, manage, train, and evaluate program case management staff.
• Train and supervise shelter case management interns.
• Attend community housing placement meetings for singles and families.
• Monitor case manager caseloads and coordinate with the Housing Services Director - Internal to enroll families and women into programs as needed.
• Maintain the inventory of case management supply closets and pick up supplies when necessary.
• Monitor client files to support effective program operations and compliance with funder requirements, goals, and expectations.
• Provide regular individual and group supervision and support to program case managers.
• Facilitate case management staff meetings to communicate agency procedures and programs.
• Monitor transportation assistance and basic needs.
• Partner with Grants and Compliance personnel to maintain compliance with financial and programmatic policies, procedures, and grant requirements.
• Maintain positive working relationships with service providers, clients, and fellow employees.
• Represent The Salvation Army Social Services at community meetings and actively network with other social service providers when requested by the Assistant Director of Social Services.

Benefits

• Competitive salary and compensation.
• Flexible schedules and a casual dress environment.
• Paid time off, including vacation, sick time, personal time, and 11 paid holidays.
• Tuition reimbursement.
• Employee Assistance Program with 24/7 support, resources, and referrals.
• Health, dental, vision, hearing, life, and disability insurance benefits.
• Discounts on pet, auto, and home insurance.
• Retirement benefits.
• Work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager