OD Housing 05 - Housing Services

Family Residences and Essential Enterprises, Inc.

6d•$76,000 - $79,000•Onsite

About The Position

The Operations Director is responsible for the overall management and supervision of a group of residential facilities with complex needs. The role ensures that the needs of people supported in the programs are met, including promoting and respecting their rights, supporting their health and safety, and helping them identify and achieve personal outcomes. The Director ensures resources are used efficiently, funder and FREE policies and procedures are followed, and program performance standards are met or exceeded. In collaboration with division leadership, the Director establishes and maintains high performance standards for program teams. The role oversees IRA program operations and integrates clinical services with operational management for individuals with intellectual and developmental disabilities, mental health conditions, and forensic histories. The Director supervises non-clinical staff, works with clinical and interdisciplinary teams, develops and oversees individualized Staff Action Plans, ensures regulatory and documentation compliance, and promotes person-centered, collaborative, continuously improving residential services. The Director also provides staff supervision, mentoring, training, and performance feedback. This position is performed in person and requires travel. The employee must be able to sit, walk, and stand for prolonged periods, communicate effectively verbally and in writing, operate standard office equipment, and may need to lift or move light items. FREE will provide reasonable accommodations where applicable.

Requirements

At least two years of supervisory experience.
Meet one of the following education and experience pathways: high school diploma or equivalent, an agreement to complete DSP Micro Credential levels I, II, and III or a college degree from an accredited program, and at least five years of experience working with individuals with disabilities and/or mental health disorders; OR a bachelor’s degree in human services or a related field and at least two years of experience working with people with developmental disabilities and/or mental illness.
Demonstrated competency in state, local, and federal regulations and agency policies relevant to operating certified and uncertified agency locations.
Valid driver’s license and ability to qualify as a driver under FREE policy.
No convictions for crimes that preclude working with members of a vulnerable population.
Ability to be on call.
Must be at least 18 years old.
Ability to work in person and travel.
Ability to sit, walk, and stand for prolonged periods (at least eight hours), communicate effectively verbally and in writing, and operate standard office equipment; may be required to lift or move light items.
Meet required safety training and comply with safety, confidentiality, ethical conduct, and other applicable policies and laws.

Nice To Haves

Three years of supervisory experience preferred.
Experience supervising staff providing direct care and support to individuals with intellectual and developmental disabilities or mental health diagnoses preferred.

Responsibilities

Oversee day-to-day operations of IRA programs, integrating clinical services and operational management to meet the needs of supported individuals.
Supervise non-clinical staff and support high standards of individualized care, behavior management, and therapeutic interventions in residential settings.
Ensure program activities comply with OPWDD regulations, licensing requirements, funding guidelines, and applicable agency policies.
Review all residential program systems at least monthly as outlined by OPWDD and ensure compliance and accuracy.
Develop, implement, and manage Staff Action Plans tailored to individuals’ clinical, behavioral, and safety needs, coordinating with interdisciplinary teams.
Collaborate with clinical teams to ensure appropriate interventions for people with complex mental health and behavioral needs.
Supervise and mentor direct care staff and program managers, ensuring they have the tools, knowledge, and training to provide high-quality, person-centered care.
Foster continuous improvement, evidence-based practices, and collaborative, integrated care.
Implement staff training and professional development programs addressing mental health, trauma-informed care, behavioral health management, and work with forensic populations.
Collaborate with families, care managers, and external providers to develop a shared vision for quality services.
Work with Interdisciplinary Teams to foster a Person First culture across residential programs.
Involve supported individuals, to the best of their capacity, in decisions about their life goals.
Conduct face-to-face supervision of senior or residential supervisors at least monthly and provide constructive performance feedback.
Conduct annual performance appraisals for direct reports, documenting accomplishments and goals for the following year.
Ensure required paper and electronic documentation is completed and processed appropriately, on time, and to quality and compliance standards.
Communicate respectfully with supported individuals, colleagues, supervisors, and community members; maintain confidentiality; meet safety training and policy requirements; report unsafe conditions; and participate in required events, meetings, reviews, and committees, including those outside standard working hours.
Ensure compliance with FREE policies, procedures, and operating standards; implement continuous quality improvement; and assist with Human Resources policies and programs, including equal employment opportunity and affirmative action compliance.
Perform other duties as assigned.