Director of Interim Housing

Hope The Mission•Los Angeles, CA

21h

About The Position

Hope the Mission’s mission is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. The Director of Interim Housing ensures assigned interim housing sites operate consistently, safely, and effectively as active interventions that help residents move toward stability. Reporting to the Senior Director of Interim Housing/Programs, the Director leads Program Managers across multiple sites and program models, including Access Sites, Tiny Home Villages, Inside Safe locations, Family and TAY locations, and other interim housing shelters. The role is accountable for site stability, bed utilization, documentation quality, contract compliance, staff development, and program performance. It maintains alignment with organizational standards, values, and funding requirements and represents Hope the Mission to government partners, funders, and community stakeholders. The Director provides operational and strategic leadership across assigned sites; supervises and develops Program Managers; supports policy, administrative, fiscal, and facility oversight; and leads incident response, compliance, monitoring readiness, and corrective actions. The Director also builds relationships with public agencies, funders, community stakeholders, and Coordinated Entry partners. The position requires regular site visits, participation in internal and external meetings and trainings, and attendance at Friday Leadership Meetings at Headquarters. The schedule is Monday through Friday, 9:00 a.m. to 5:00 p.m., exempt, with 24-hour on-call availability. Employment is contingent on required worksite background checks, pre-employment and ongoing drug and alcohol screenings, and, when driving is required, an acceptable motor vehicle record, California driver’s license, and proof of vehicle insurance. Employees must maintain proof of legal authorization to work in the United States, comply with company policies and HIPAA standards, and have reliable transportation. The job involves regular movement and physical activity, including walking, stairs, bending, squatting, kneeling, reaching, and lifting up to 25 pounds; driving around Los Angeles County; and periodic exposure to outdoor conditions. The employee may work near service and emotional support animals and use computers and office machines. The work environment may involve contact with people and families in crisis, including individuals who may be ill or affected by alcohol or drugs, and may include unpleasant sensory conditions, crisis or potentially hostile situations, and stressful work under pressure. Office noise is usually moderate. Reasonable accommodations may be made for employees with disabilities.

Requirements

Bachelor’s degree in Social Work, Public Administration, Human Services, Public Health, or a closely related field, or a combination of relevant education, training, and/or professional experience in lieu of the degree.
At least three years of progressively responsible leadership experience managing programs and staff within homelessness services, housing, human services, or a related field.
Demonstrated experience overseeing multiple program sites and/or service locations simultaneously.
Experience managing publicly funded contracts, including compliance, reporting, and monitoring requirements.
Proven ability to supervise managers and lead multidisciplinary teams.
Demonstrated accountability for program performance outcomes, including KPIs, occupancy targets, and/or service delivery benchmarks.
Demonstrated ability to lead complex, multi-site, contract-funded programs and drive consistent performance across diverse program models.
Strong supervision skills, including coaching, performance management, progressive discipline, staff development, and conflict resolution.
Advanced understanding of homelessness response systems and service delivery practices, including Housing First, Trauma-Informed Care, Harm Reduction, and Coordinated Entry.
Ability to ensure contract adherence, maintain monitoring and audit readiness, and implement corrective actions in public-sector funding environments.
Experience managing budgets, conducting fiscal analysis, and allocating resources across multiple funding streams while maintaining compliance and cost controls.
Ability to analyze KPIs, dashboards, and performance trends to identify gaps, forecast risks, and drive continuous improvement.
Strong incident management, escalation, and grievance resolution skills, including timely documentation, follow-up, and preventive planning.
Ability to coordinate across Operations, HR, Data/Compliance, Facilities, Security, and external partners to align execution and resolve barriers.
Skill in government, funder, and community engagement and the ability to represent the organization professionally and build effective partnerships.
Strong written, verbal, and presentation skills, including report writing, professional correspondence, training facilitation, and stakeholder communication.
Proficiency in Microsoft Office Suite, Google Suite, program data systems, and HMIS.
Ability to manage competing priorities, adapt to changing funding or system conditions, and lead through ambiguity with sound judgment and accountability.
Highly motivated self-starter with the ability to develop creative, practical solutions in complex environments.
Commitment and ability to work collaboratively as part of Hope the Mission’s leadership team.
Must pass required background screening and pre-employment and ongoing drug and alcohol screenings.
For roles requiring driving, must have an acceptable driving record meeting HTM commercial insurance criteria, a California driver’s license, and proof of vehicle insurance.
Must maintain proof of legal authorization to work in the United States and comply with company policies, including safety, confidentiality, conduct, and HIPAA standards.
Must have reliable transportation.
Must be able to meet the physical demands described, including lifting up to 25 pounds, and respond quickly and effectively to crisis and potentially hostile situations.
Must be available for the stated Monday–Friday schedule and 24-hour on-call responsibilities.

Nice To Haves

Experience with Clarity HMIS.
Bilingual ability.

Responsibilities

Provide direct oversight and operational leadership across assigned interim housing sites and, as needed, across the Program portfolio.
Align program execution with Hope the Mission’s mission, values, funder requirements, and service delivery standards.
Analyze program data, dashboards, and KPIs to identify trends, risks, and opportunities for improvement; implement continuous quality improvement strategies.
Support department planning, workplans, strategic initiatives, and cross-department collaborations as directed by executive leadership.
Assist with contract modifications, renewals, and operational transitions, including site launches, expansions, and resets.
Directly supervise assigned Program Managers and provide leadership guidance to Assistant Program Managers, Coordinators, and frontline staff.
Conduct regular supervision, coaching, and performance management; clarify expectations, accountability, and professional growth opportunities.
Identify staff development needs and partner with Learning & Development to arrange ongoing training aligned with program needs and contract requirements.
Promote staff wellness and self-care and support staff meetings and recognition initiatives.
Support development of written program policies and procedures and collaborate with departments on facility, personnel, and program processes.
Ensure accurate, consistent, and timely timekeeping; review and approve timesheets and payroll documents.
Maintain working knowledge of program and facility budgets and funding sources; ensure programs operate within approved budgets and fiscal guidelines.
Support department project strategies and timelines based on leadership goals.
Conduct routine site walks to assess health, safety, and operational compliance.
Coordinate with Operations on repairs, outages, room turns, inventory, keys, cameras, and vendor access.
Ensure emergency preparedness plans are current and practiced, including fire safety, life safety, and evacuation protocols.
Serve as the primary escalation point for facility-related risks and ensure issues are appropriately elevated, tracked, and resolved.
Provide enhanced oversight for sites with unique operational models or heightened risks, adjusting leadership support, staffing strategies, and on-site presence as needed.
Coordinate with Operations, Facilities, and Security on site-level risks, safety planning, and property management needs.
Respond to critical incidents, grievances, and escalations; ensure timely documentation and follow-up and coach staff to help prevent recurrence.
Oversee internal audits, monitoring preparation, and compliance reviews; implement corrective action plans with relevant departments.
Work with Contracts and Compliance to review, authorize, and submit accurate, timely program and contract reports.
Review Program Manager reports and prepare department-level summaries for senior leadership and funders.
Ensure staff understand and implement contract scopes, service requirements, and performance expectations.
Oversee compliance with location-specific contract requirements, jurisdictional regulations, and funder expectations, including City and County contracts, Inside Safe requirements, and specialized grant deliverables.
Support monitoring readiness and implementation of corrective actions when requirements change or findings are issued.
Build and maintain working relationships with city, county, state, and federal partners, funders, and community stakeholders.
Represent Hope the Mission at government, funder, coalition, and community meetings.
Serve as the primary Coordinated Entry System (CES) point of contact for designated regions and maintain alignment with system expectations and CES partners.
Manage site-specific community relations, including coordination with council offices, neighborhood stakeholders, law enforcement, and business improvement districts.
Address community concerns professionally and promptly and support proactive engagement to strengthen community trust.
Collaborate with faith-based organizations and community partners on local activities and events.
Attend required internal and external meetings and trainings, including Friday Leadership Meetings at Headquarters.
Perform other duties as assigned.