Director of Homeless Housing Programs

Native American Connections•Phoenix, AZ

31d•$92,000 - $99,500

About The Position

Native American Connections (NAC) seeks a dynamic, mission-driven leader to oversee a diverse continuum of housing and homeless services across Maricopa County. The Director of Homeless Housing Programs provides strategic and operational leadership for Permanent Supportive Housing, supportive housing, outreach, homelessness services, bridge housing, shelter, transitional housing, and youth-focused programs. The Director drives program excellence, strengthens staff performance, ensures regulatory compliance, and advances solutions that promote housing stability and long-term success for individuals and families experiencing homelessness. As a member of the Housing Services leadership team, the Director directly supervises managers and supervisors and collaborates across the organization to align services with NAC's mission, strategic priorities, and commitment to culturally responsive, trauma-informed care. The role balances operational excellence, staff development, community engagement, and system-level leadership within Arizona's homeless response system. The position is exempt from overtime provisions.

Requirements

Bachelor's degree in Social Work, Human Services, Public Administration, Business Administration, or a related field; a business or social services discipline is preferred.
At least five years of progressively responsible leadership experience in housing services, homeless services, social services, community-based programs, or related human services fields.
At least three years of experience supervising managers, supervisors, or multidisciplinary teams.
Experience overseeing federally, state, or locally funded programs.
Experience working with people experiencing homelessness, behavioral health challenges, substance use disorders, or other vulnerabilities.
Comprehensive knowledge of Housing First, Permanent Supportive Housing, low-barrier shelter operations, outreach services, and homeless response systems.
Strong understanding of HUD regulations, Coordinated Entry, HMIS, Continuum of Care programs, housing navigation, and supportive services.
Knowledge of Fair Housing laws, the Arizona Residential Landlord and Tenant Act, and housing-related compliance requirements.
Leadership, team-building, coaching, and professional development skills.
Ability to manage multiple priorities while maintaining accountability and performance.
Strategic thinking, problem-solving, and decision-making abilities.
Strong communication, presentation, and relationship-building skills.
Ability to analyze program data, identify trends, and implement effective solutions.
Ability to collaborate across departments and lead through influence.
Commitment to equity, cultural humility, trauma-informed care, and person-centered practices.
Understanding and appreciation of Native American traditions, cultures, and communities, or willingness to learn.
Ability to sit, stand, and walk with or without accommodation.
Ability to travel between NAC facilities, housing sites, community meetings, and partner locations as needed.

Nice To Haves

Master's degree preferred.
Native American preference may be given to qualified Native American Indians under the Indian Preference Hiring Act.

Responsibilities

Provide leadership and operational oversight for homeless services, outreach, shelter, bridge, transitional, and supportive housing programs.
Supervise and support Housing Program Managers, Supervisors, and other assigned staff to ensure high-quality service delivery and program performance.
Develop, implement, and continuously improve service models, operational standards, policies, and procedures.
Ensure programs use trauma-informed and culturally responsive service delivery practices.
Establish performance expectations, accountability measures, and outcome-focused management practices across assigned programs.
Promote innovation, collaboration, and continuous quality improvement throughout Housing Services, maintaining a visible leadership presence at programs and service sites.
Collaborate with the Senior Director of Real Estate Development on strategic goals and departmental priorities.
Identify opportunities to improve housing outcomes, service effectiveness, operational efficiency, and client engagement.
Participate in planning, starting, expanding, and implementing new housing and homeless service initiatives.
Evaluate program performance data and implement strategies to improve outcomes and align with organizational objectives.
Identify service gaps and recommend solutions to emerging community needs.
Recruit, hire, train, mentor, and develop staff and emerging leaders; foster accountability, respect, collaboration, and professional growth.
Conduct performance evaluations and provide ongoing coaching, support, and feedback; ensure compliance with personnel policies and progressive disciplinary procedures.
Create opportunities for staff development, succession planning, and leadership advancement.
Ensure compliance with federal, state, local, contractual, and organizational requirements, including HUD regulations, Continuum of Care requirements, grant agreements, and funding expectations.
Oversee quality assurance, program monitoring, audits, corrective action plans, and regulatory reviews.
Review program documentation, case plans, HMIS data, grievances, and incident reports for quality and compliance.
Ensure timely, accurate, and complete submission of reports, performance measures, and funding deliverables.
Develop and maintain relationships with funders, government agencies, service providers, housing partners, and community leaders.
Collaborate with Property Management, Integrated Healthcare, Medical Services, Compliance, Data & Outcomes, Finance, and Development teams to coordinate service delivery.
Advocate for housing stability, homelessness reduction, and equitable access to services.
Collaborate with leadership and finance teams on budget planning, monitoring, and fiscal accountability.
Monitor program expenditures and resource utilization and support stewardship of funding sources.
Assist with grant development, implementation, reporting, sustainability efforts, and funding opportunities.
Ensure staffing and resources are aligned with program goals and community needs.
Perform other duties as assigned in support of NAC's mission and organizational objectives.