Director of Programs

Omega Technical Services•Rice Township, IL

3h•Onsite

About The Position

Omega Technical Services is seeking a Director of Programs to support ongoing operations at its Aiken, South Carolina office. The role is responsible for executing assigned contracts, managing key client accounts, supporting business growth and revenue, and maintaining customer satisfaction. The Director provides onsite leadership as the senior Omega employee at the Program Management Office, oversees regional office operations, and supervises team members assigned to the office. The position reports to the Vice President of Technical Services. The Director leads projects from inception through completion, ensuring they meet client requirements and organizational goals. The role builds and maintains trusted client relationships, understands client objectives, identifies opportunities for additional services, and coordinates with internal teams to deliver effective solutions. It also leads the development and approval of technical proposals, contracts, and pricing agreements, and works with Contracts and Accounting to monitor performance and support client retention, growth, and profitability. The position requires a bachelor's degree in a technical discipline, Business Administration, or a related field, or an equivalent combination of education and extensive professional experience, with at least 20 years of experience considered in lieu of a degree. Candidates need at least 10 years of progressive project/program management or technical services industry experience, including a record of managing high-value client accounts. Candidates must be U.S. citizens and be able to obtain and maintain a DOE Security Clearance. The work shift is determined by customer site discretion.

Requirements

U.S. citizenship.
Ability to obtain and maintain a DOE Security Clearance.
Satisfactory pre-employment screening, including a drug and breath alcohol test and a Motor Vehicle Record check.
At least 10 years of progressive experience in project/program management or the technical services industry, including a proven record of managing high-value client accounts.
Strong interpersonal and communication skills, including the ability to build rapport and trust with clients and internal teams.
Excellent organizational and time management skills, with keen attention to detail.
Proficiency in Microsoft Office and CRM tools.
Analytical mindset and ability to assess data and make informed decisions.
Bachelor's degree in a technical discipline, Business Administration, or a related field; an equivalent combination of education and extensive professional experience may substitute, with at least 20 years of experience considered in lieu of a degree.

Nice To Haves

Professional certifications such as PMP.
Prior experience with Department of Energy (DOE) or Department of Defense (DoD) contracts.
Active DOE/DoD clearance within the past two years.
Previous DOE/NNSA work experience.

Responsibilities

Provide onsite leadership as the senior Omega Technical Services employee at the Program Management Office.
Lead and manage projects from inception to completion, ensuring alignment with client requirements and organizational goals.
Serve as a mature, professional role model, uphold corporate values, and mentor junior employees working from PMO East, including employees who are not direct reports.
Build and maintain strong client relationships, acting as Omega's primary point of contact and trusted advisor.
Understand clients' business needs and objectives and provide tailored solutions.
Conduct regular in-person client check-ins and reviews to assess satisfaction and identify opportunities for additional products and services.
Collaborate with internal teams, including Human Resources, Talent Acquisition, Contracts, and Accounting, to deliver services and solutions to clients.
Lead the development and approval of technical proposals, contracts, and pricing agreements to maximize value for clients and the company.
Work with Contracts and Accounting to monitor project and account performance and develop strategies for client retention, growth, revenue, and profitability.
Develop detailed project plans covering scope, timelines, budgets, and resource allocation.
Monitor and report project progress, identify risks, and implement mitigation strategies.
Provide onsite leadership and management for the regional office to ensure efficient and effective operations.
Supervise team members assigned to the Program Management Office.
Participate in local and regional events that enhance the company's brand image.
Support the corporate office by participating in working groups, semi-annual Town Halls, holiday events, corporate offsites and retreats, and other annual events.