Director of Channel Programs

Join the AVANT Team•Chicago, IL

About The Position

The Director of Channel Programs defines, coordinates, and drives existing and new channel sales programs focused on recruiting, activating, enabling, and growing Trusted Advisors. The role oversees coordination, performance, and communication of sales and vendor programs, including rebates, sales contests, Pathfinder Engage, and sales playbook initiatives, partnering with teams responsible for operational delivery. The Director coordinates program development, monitors performance, and communicates progress and outcomes. The position works independently and collaboratively across functions, including the Channel Team, Engineering, Operations, and Marketing, using matrix leadership and communication to support collaboration and program adoption. Programs and processes must be thoroughly documented for internal stakeholders and the partner community. The position is based in Chicago, Dallas, or remote. Employees in the Greater Chicagoland or Dallas/Frisco areas are currently expected to work from the office one day per week, subject to change.

Requirements

At least 8 years of relevant work experience in the technology industry, such as SaaS, managed services, or telecommunications.
Bachelor’s degree or higher.
Ability to think strategically about organizational change and system integration.
Outstanding written and verbal communication skills, including comfort speaking to large groups and executives.
Excellent project management and multitasking skills.
Technology-savvy, with the ability to communicate effectively with internal and external audiences.
High energy and a relentless pursuit of excellence.
Ability to excel in a small-team environment and work cross-functionally.
Ability to quickly build credibility and trusting relationships.
Quick learning ability and a passion for digital transformation and technology.

Nice To Haves

At least 8 years of channel experience is preferred.

Responsibilities

Execute the recruiting and onboarding plan for new Trusted Advisors, collaborating with Sales, Marketing, and other functional teams on processes, assets, reporting, and performance updates.
Define campaign objectives, target audiences, and program requirements; coordinate campaign rollouts and communicate progress with Marketing, RevOps, and Sales leadership.
Document and track vendor rebates, communicate rebate updates to Sales and Finance, and build and track internal sales contests and missing rebates.
Coordinate Pathfinder Engage package design, pricing, features, goals, and tracking.
Negotiate vendor incentives (SPIFFs) for Channel Managers, document them, save them to the sales hub, and communicate them to the sales team.
Build sales playbooks for Channel Managers, vice presidents, and campaigns.
Coordinate vendor-facing Channel Manager sales incentives and partner with RevOps on program definition; RevOps owns operational design, execution, and reporting.
Select winners for Special Forces and other key event vendor opportunities, and build presentations for Sales, vendors, Trusted Advisor and Vendor Advisory Boards, and board meetings.
Execute special projects and support key initiatives and objectives, ensuring timely completion.
Define program performance measures with RevOps, use established reporting capabilities to monitor results, and provide regular updates.
Assist with reporting and develop PowerPoint content for Sales Leaders to assess program performance, attribution, and vulnerabilities for leadership reviews.
Build, foster, and maintain partnerships with AVANT strategic partners and internal stakeholders.
Improve processes, create efficiencies, reduce VP workload, streamline operations, and support company policies and standards.
Establish regular communication with internal and external stakeholders, including quarterly business reviews.
Act as a liaison among internal stakeholders to support a high-quality partner experience and results.
Identify cross-functional opportunities, establish program objectives and accountability, and coordinate with RevOps, Technology, and other teams on project management and implementation.