Director of Front Office - Signia by Hilton Diplomat Beach Resort

Hilton • Hollywood, FL

5d

About The Position

The Director of Front Office provides strategic leadership and direction for the hotel's front office operations, delivering memorable guest experiences. The role oversees guest service and registration, room inventory, service standards, cost controls, profitability, departmental management, systems, and policy adherence. It also monitors guest-service trends and satisfaction, directs service improvements, implements revenue initiatives and corporate marketing strategies, and uses performance data to shape operations. The Director develops the team's knowledge of hotel offerings and supports engagement, retention, professional development, and recognition.

Requirements

• Demonstrate Hilton's core values: hospitality, integrity, leadership, teamwork, ownership, and focus on the now.

Responsibilities

• Direct all Front Office functions, including guest service and registration, room inventory, service standards, cost controls, profitability, and departmental management; ensure effective use of systems and adherence to policies.
• Monitor guest-service trends and overall satisfaction, and direct improvements that enhance the guest experience and long-term service quality.
• Implement marketing campaigns and upselling techniques to maximize room occupancy and revenue.
• Ensure the effective rollout and management of corporate marketing initiatives within the Front Office.
• Analyze daily reports and performance data to shape operational strategies, drive revenue, and enhance the guest experience.
• Develop strategies to keep the team informed about hotel products, services, facilities, events, pricing, and local attractions.
• Drive team engagement and retention through performance management, professional development, and recognition programs.

Benefits

• 110 nights of deeply discounted travel, with hotel room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program offering Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Generous paid time off.
• Health plans, including coverage for dental and vision care.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed