Front Desk

HealthCARE Express•Longview, TX

6d•Onsite

About The Position

HealthCARE Express is seeking a friendly, dependable, and energetic Director of First Impressions (D.O.F.I.) to join its front desk team in Longview, Texas. This role is the first point of contact for patients and helps ensure each visit begins with a welcoming and helpful experience. Medical experience is not required. The position supports smooth clinic operations by providing customer service, handling patient check-in and administrative tasks, and working closely with providers and clinical staff. The clinics are fast-paced, and the role requires adaptability, organization, multitasking, and a team-oriented approach. The position pays starting at $15.00 per hour, depending on experience, and is full-time at 30 or more hours per week. The schedule is Monday through Friday, 8:00 AM–8:00 PM in 12-hour shifts, with rotating Saturdays from 8:00 AM–4:00 PM. The clinic is closed Sundays and major holidays. New hires may be required to attend a 4–5 day training session in Texarkana, Texas, as part of onboarding.

Requirements

Enjoy working with people and providing excellent customer service.
Be dependable and organized.
Be comfortable using computers.
Communicate professionally with patients and teammates.
Demonstrate attention to detail and confidentiality.
Be able to multitask and maintain a positive attitude in a busy environment.

Nice To Haves

Previous medical office experience is a plus but is not required.
Experience in customer service, hospitality, retail, or another people-focused position.

Responsibilities

Welcome and check in patients.
Answer phone calls.
Verify patient information and insurance.
Collect payments.
Maintain accurate patient records.
Work with providers and clinical staff to ensure patients receive needed attention and assistance.
Help keep the clinic running smoothly and assist where needed.