Director of Financial Aid

Unitek Learning • Albuquerque, NM

9h

About The Position

The Director of Financial Aid manages all campus financial aid operations and reports to the Campus President. The role leads and develops the Financial Aid team, partners with campus departments to provide service to students and families, ensures regulatory compliance, and coordinates with corporate teams to resolve complex or escalated student aid issues.

The Director oversees the daily operations of the Financial Aid Office, including financial aid packaging, verification, file review, student counseling, staff availability, and completion of outstanding tasks. The role establishes performance expectations and metrics, provides staff training and professional development, maintains accurate records in Anthology and related systems, and promotes continuous improvement in policies and service delivery. The Director also represents Financial Aid at campus meetings and events and helps maintain a safe, respectful, and customer-focused working environment.

Requirements

• 5+ years of Financial Aid experience.
• Excellent customer service and organizational skills.
• Attention to detail and the ability to multitask.
• Familiarity with Microsoft Office products, including Word and Excel.

Nice To Haves

• Bachelor's degree preferred.
• Anthology experience preferred.

Responsibilities

• Manage day-to-day Financial Aid Office service delivery and oversee financial aid administrators to ensure students are funded, packaged, and prepared to start each term.
• Oversee financial aid packaging, verification, and file review for new and continuing students.
• Provide leadership and support to ensure regulatory compliance and an efficient enrollment and financial aid application process; identify and implement continuous improvements.
• Manage the departmental appointment calendar and ensure appropriate staff availability for overviews, walk-ins, and processing activities.
• Manage the departmental activity queue, monitor incomplete files, and ensure outstanding tasks are completed on time.
• Set clear performance expectations and promote accountability, collaboration, and service.
• Provide staff development and training on regulatory changes, technology, financial aid practices, and customer service.
• Build working relationships with Admissions, the Business Office, Registrar, and other departments to facilitate timely student service.
• Advise and counsel prospective and enrolled students, families, and College administrators about federal, state, and institutional aid programs, regulations, policies, compliance, need analysis, verification, budgeting, and aid application.
• Establish and track metrics and run rates to monitor staff performance and departmental and campus goals.
• Ensure accurate data entry and record maintenance in the Anthology student information system financial aid module, federal databases, and related software.
• Ensure staff provide compliant and effective counseling on institutional costs, aid eligibility, student borrowing, and gap financing options.
• Maintain current knowledge of federal and institutional aid policies, regulations, and trends; interpret policies and help resolve complex eligibility issues.
• Represent Financial Aid on campus committees, at meetings, and at events.
• Evaluate, prioritize, and implement enhancements to policies, processes, and service delivery to improve student services and office outcomes.
• Deliver customer service with respect, dignity, kindness, and empathy to customers, visitors, and employees.
• Actively follow and promote a safe working environment.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance starting the first of the month following 30 days of employment.
• Two weeks of starting vacation per year, increasing based on years of service.
• 12 paid holidays and 2 floating holidays.
• 401(k) with company matching.
• Company-paid life insurance at 1x annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for the employee and family, up to 100% depending on program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director