Director of Financial Aid

Ivy Tech Community College•Indianapolis, IN

6d•Onsite

About The Position

The Director of Financial Aid leads financial aid and veterans affairs operations at Ivy Tech Community College’s South Bend/Elkhart campus. The role directs campus processes that help students access financial aid and veterans’ educational benefits, administers work-study, scholarships, and institutional aid, and coordinates outreach and student support with campus offices and processing hubs. The position operates under applicable FERPA requirements, other regulations, and professional standards. The Director supervises two Assistant Directors of Financial Aid and a Financial Aid Advisor.

Requirements

Bachelor’s degree required.
Three or more years of experience administering financial aid programs.
Ability to build and maintain strong, authentic relationships.
Strong organizational skills and superior attention to detail.
Proven success managing multiple projects and initiatives simultaneously.
Ability to promote an inclusive environment in which people from diverse backgrounds feel respected and valued.

Nice To Haves

Master’s degree preferred.
Supervisory experience preferred.
NASFAA Professional Credentials or Certified Financial Aid Administrator (FAAC®) designation preferred.

Responsibilities

Direct and manage campus financial aid and veterans affairs processes.
Lead efforts to help students file the FAFSA, resolve financial aid issues, complete verification, and reach paid status before classes start.
Support veteran students with their educational benefits.
Administer and fully utilize the Federal Work-Study Program.
Administer scholarships and institutional aid, including the Ivy Tech Grant and Ivy Tech Scholarship, and organize campus scholarship committees.
Review emergency aid requests with other campus offices.
Organize and serve on campus Satisfactory Academic Progress (SAP) appeals committees.
Manage the campus unusual and special circumstances review process.
Conduct financial aid outreach to current students and prospective students in the local community.
Build effective relationships with campus personnel and work closely with enrollment services and student success staff.
Coordinate with the Financial Aid and Veteran and Military Benefits processing hubs.
Perform other duties logically associated with the position as assigned.
Conduct responsibilities in accordance with FERPA, applicable regulatory requirements, and professional standards.
Supervise two Assistant Directors of Financial Aid and a Financial Aid Advisor.

Benefits

Multiple medical plan options and a Health Savings Account with an employer contribution.
Dental plan with no-cost preventive services and orthodontia coverage.
Vision plan with low-cost exams and allowances for glasses or contact lenses.
Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources at no cost.
Wellness program with opportunities to earn $250 in Wellness Rewards.
Healthcare (limited-purpose) and dependent-care Flexible Spending Accounts.
10% employer retirement contribution, fully vested after two years.
Basic life insurance equal to annual salary, paid by the College, with optional supplemental coverage.
Short-term and long-term disability benefits.
Fee remission for employees, spouses, and dependent children.
Tuition assistance for undergraduate, graduate, and doctoral programs.
Paid professional development opportunities.
Generous paid time off, including vacation, sick leave, holidays, and winter recess.
Flexible work arrangements where available.
Paid childbirth recovery leave (8 weeks).
Paid parental leave (4 weeks).
Eligibility for Public Service Loan Forgiveness.
Discounts on gym memberships, transportation, and various retail services.