Director of Financial Aid

Unitek Learning • Tempe, AZ

3d • Hybrid

About The Position

The Director of Financial Aid manages all campus financial aid operations and reports to the Campus President. The role leads and develops the financial aid team, collaborates with campus departments to provide service to students and families, ensures regulatory compliance, and coordinates with corporate teams to resolve complex or escalated student aid issues. The position is located at the company’s corporate office in Tempe, Arizona, and is hybrid, with regular in-person attendance on campus or on site up to five days per week considered essential.

Requirements

• At least 5 years of Financial Aid experience.
• Excellent customer service and organizational skills.
• Attention to detail and ability to multitask.
• Familiarity with Microsoft Office products, including Word and Excel.

Nice To Haves

• Bachelor’s degree preferred.
• Anthology experience preferred.

Responsibilities

• Manage day-to-day Financial Aid Office service delivery and oversee financial aid administrators to ensure students are properly funded, packaged, and prepared to start each term.
• Oversee financial aid packaging, verification, and file review for new and continuing students.
• Lead and support the Financial Aid Office to ensure regulatory compliance and an efficient enrollment and financial aid application process; identify and implement continuous improvements.
• Manage the departmental appointment calendar and staff availability for overviews, walk-ins, and processing activities.
• Manage the departmental activity queue, monitor incomplete files, and ensure outstanding tasks are completed promptly.
• Set performance expectations and promote accountability, collaboration, and service.
• Provide professional development and training on regulatory changes, technology, financial aid practices, and customer service.
• Build working relationships with Admissions, the Business Office, the Registrar, and other administrative and academic departments to facilitate timely student service.
• Advise and counsel prospective and enrolled students, families, and College administrators about federal, state, and institutional aid programs, including regulations, policies, compliance expectations, need analysis, verification, budgeting, and aid application.
• Establish and track metrics and run rates to monitor staff performance and progress toward campus and departmental goals.
• Ensure accurate data entry and record maintenance in the Anthology financial aid module, federal databases, and related software.
• Ensure staff provide compliant and effective counseling on institutional costs, aid eligibility, student borrowing, and gap financing options.
• Maintain current knowledge of federal and institutional student financial aid policies, regulations, and trends; interpret policies to guide daily work and resolve complex eligibility issues.
• Represent Financial Aid on appropriate campus committees, in meetings, and at events.
• Help evaluate, prioritize, and implement improvements to policies, processes, and service delivery.
• Deliver customer service with respect, dignity, kindness, and empathy to customers, visitors, and employees.
• Follow and promote a safe working environment.
• Maintain regular in-person attendance and collaborate on site with students, faculty, and staff.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage starting the first of the month following 30 days of employment.
• Two weeks of starting vacation per year, increasing based on years of service.
• 12 paid holidays and 2 floating holidays.
• 401(k) with company matching.
• Company-paid life insurance at 1x annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for the employee and family, up to 100% depending on program.

What This Job Offers

• Job Type: Full-time
• Career Level: Director