Director of Facilities (Multifamily)

Lion Real Estate Group, LLC•Nashville, TN

About The Position

The Director of Facilities protects asset value and supports reliable resident service across Lion Real Estate Group’s multifamily communities by establishing systems, standards, people, and vendor partnerships that enable onsite service teams to succeed. The role is accountable for maintenance performance across the portfolio and sets the standards, programs, and controls used by onsite teams rather than managing day-to-day service operations. Responsibilities include preventive maintenance, risk management, maintenance budgets, vendor performance, and service-team development. The Director partners with the CapEx Director, Procurement, Talent Acquisition, and regional leaders to help keep communities safe, well maintained, and cost-efficient. The role supports Service Managers rather than supervising daily operations, and collaborates with the CapEx Director rather than managing capital projects. The Director is accountable for business results, resident experience, and team member experience, balancing cost performance with safety and service quality. The role models a people-centric leadership approach focused on results, relationships, development, culture, and future leadership. It reports to the Chief Operating Officer and is based at the Nashville Corporate Office or remotely in specified markets (NC, TX, GA), with regular travel to communities.

Requirements

At least 5 years of experience in multifamily or commercial facilities maintenance, including at least 2 years leading multi-site teams.
Proven experience running preventive maintenance and risk management programs.
Experience building and managing maintenance budgets across a portfolio.
Strong vendor management and contract negotiation skills.
Working knowledge of building systems, including HVAC, plumbing, electrical, life safety, and elevators.
Knowledge of OSHA, fair housing accessibility, and local code requirements.

Nice To Haves

CAM, CAPS, CAMT, or similar industry certification; EPA 608 or trade licensing.
Experience with property management and work order platforms such as Yardi, RealPage, or Entrata.
Experience training and certifying maintenance teams.

Responsibilities

Own the portfolio preventive maintenance program, including schedules, standards, and completion tracking.
Lead preventive maintenance and risk walks; report findings, corrective actions, and trends to leadership.
Identify and reduce physical, life-safety, and liability risks; keep inspections, certifications, and permits current, including fire, elevator, and pool requirements.
Build and manage maintenance-related budget line items, monitor variances, and recommend corrective action.
Select, contract, and manage maintenance vendors, holding them to service levels, pricing, and insurance requirements.
Partner with Procurement on national agreements, standard parts and supplies, and pricing that reduce costs without lowering quality.
Share asset-condition data and end-of-life forecasts with the CapEx Director to inform capital plans; ensure completed projects are handed off to service teams with warranties and maintenance plans.
Support training for Service Managers and service teams; develop technical skills, certifications, and career paths.
Partner with Talent Acquisition and regional leaders to hire service and maintenance team members.
Set and maintain service standards, policies, and tools that make onsite work easier and more consistent.
Lead any direct reports and establish a development plan for each, along with a ready successor for key roles.
Coach Service Managers and technicians, guide teams through new standards, tools, and processes, and promote inclusive, collaborative, resident-centric, and continuously improving practices.

Benefits

Medical insurance, with 77% of employee and dependent premiums paid by Lion.
Health Savings Account (HSA).
Dental insurance, with 99% of employee premiums paid by Lion.
Vision insurance, with 99% of employee premiums paid by Lion.
Voluntary plans including life/AD&D, accident, critical illness, hospital indemnity, and pet insurance.
401(k) retirement savings plan with a 6% company match.
Paid time off policies, including vacation, sick leave, bereavement leave, and holidays.
Paid holidays, including New Year's Day, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving Day, the day after Thanksgiving, Christmas Eve, and Christmas Day.
Paid parental leave.
Employee Assistance Program.
Volunteer Time Off.
Rewards Program.