Director of Facilities (Multifamily)

Lion Real Estate Group•Nashville, TN

About The Position

The Director of Facilities protects asset value and delivers reliable resident service across Lion Real Estate Group’s multifamily communities by building the systems, standards, people, and vendor partnerships that help service teams succeed. The role is responsible for maintenance performance across the portfolio and establishes the standards, programs, and controls used by onsite service teams rather than managing day-to-day service operations. Its scope includes preventive maintenance, risk management, maintenance budgets, vendor performance, and service team development. The Director partners closely with the CapEx Director, Procurement, Talent Acquisition, and regional leaders to keep communities safe, well maintained, and cost-efficient. The role supports Service Managers rather than supervising daily operations and partners with the CapEx Director rather than managing capital projects. It leads any direct reports, including creating development plans and preparing successors for key roles. The position reports to the Chief Operating Officer and is based at the Nashville Corporate Office or remotely in specific markets (NC, TX, GA), with regular travel to communities. The role is accountable for business results, resident experience, and team member experience, and models a people-centric approach focused on results, relationships, development, culture, and future leadership. It is expected to build trust, develop people, drive accountability, lead through change, collaborate across departments and regions, make resident-centric decisions, foster inclusive teams, and continually improve maintenance practices.

Requirements

At least 5 years of experience in multifamily or commercial facilities maintenance, including at least 2 years leading multi-site teams.
Proven experience running preventive maintenance and risk management programs.
Experience building and managing maintenance budgets across a portfolio.
Strong vendor management and contract negotiation skills.
Working knowledge of building systems, including HVAC, plumbing, electrical, life safety, and elevators.
Knowledge of OSHA, fair housing accessibility, and local code requirements.

Nice To Haves

CAM, CAPS, CAMT, or similar industry certification.
EPA 608 certification or trade licensing.
Experience with property management and work order platforms such as Yardi, RealPage, or Entrata.
Experience training and certifying maintenance teams.

Responsibilities

Own the portfolio preventive maintenance program, including schedules, standards, and completion tracking.
Lead preventive maintenance and risk walks, and report findings, corrective actions, and trends to leadership.
Identify and reduce physical, life-safety, and liability risks; keep inspections, certifications, and permits current, including fire, elevator, and pool requirements.
Build and manage maintenance-related budget line items, monitor variances, and recommend corrective action.
Select, contract with, and manage maintenance vendors; hold vendors to service levels, pricing, and insurance requirements.
Partner with Procurement on national agreements, standard parts and supplies, and pricing that lowers costs without reducing quality.
Share asset condition data and end-of-life forecasts with the CapEx Director to inform capital plans; ensure completed projects are handed off to service teams with warranties and maintenance plans.
Support training for Service Managers and service teams, and build technical skills, certifications, and career paths.
Partner with Talent Acquisition and regional leaders to hire service and maintenance team members.
Set and maintain service standards, policies, and tools that make onsite work easier and more consistent.
Lead direct reports with development plans and prepare a ready successor for key roles.
Work across CapEx, Procurement, Talent Acquisition, and regional teams to improve service reliability, safety, and asset value.

Benefits

Medical insurance (Lion pays 77% of employee/dependent premium).
Health Savings Account (HSA).
Dental insurance (Lion pays 99% of employee premium).
Vision insurance (Lion pays 99% of employee premium).
Voluntary plans, including Life/AD&D, Accident, Critical Illness, Hospital Indemnity, and Pet Insurance.
401(k) Retirement Savings Plan with 6% company match.
Paid time off, including vacation, sick leave, bereavement leave, and holidays.
Paid parental leave.
Employee Assistance Program.
Volunteer Time Off.
Rewards Program.