Director of Event Tech I - Margaritaville Hotel Kansas City

Encore Global•Kansas City, KS

13d•Onsite

About The Position

The Director, Event Technology (SNE) is responsible for achieving the revenue and profitability goals of an assigned location or locations. The role ensures the team delivers World-Class service and builds relationships with key venue personnel. It promotes high performance, accountability, continuous improvement, learning, and quality, and manages fewer than two full-time team members and venue revenue of $450,000–$900,000. The position reports to an Area Director, Venues; Regional Director, Venues; or RVP, Venues. The Director manages venue relationships, financial performance, reporting, daily event operations, technical support, sales activity, customer service, and team development. The role may provide on-site technical support during events and oversees personnel assisting with event execution. Work takes place in a hotel or convention center, may include multiple hotel locations, and involves irregular hours and on-call status, including days, evenings, weekends, and holidays.

Requirements

Bachelor’s degree or equivalent experience; a bachelor’s degree is preferred.
At least 3 years of audio-visual experience.
At least 1 year of supervisory experience.
Working knowledge of audio-visual equipment in a live-show environment.
Ability to successfully complete Level 3 Skills training.
Proficiency with computer hardware and with software and programs, including the Internet and Microsoft Office.
Effective leadership abilities and a customer-satisfaction focus.
A valid driver’s license is required for team members who may operate company vehicles.
Ability to meet the listed physical requirements to perform the essential job functions, with reasonable accommodations as applicable.

Nice To Haves

At least 2 years of customer service or hospitality experience is preferred.
Sales experience is a plus.

Responsibilities

Develop and maintain strong client relationships, provide outstanding service, and support customer retention.
Service events and act as an escalation point when needed.
Identify issues and decision makers that may affect contract renewal, and coordinate internal resources to support renewal planning.
Consult with venue sales leadership on sales strategies and participate in business review presentations.
Manage an efficient and profitable operation, maximizing revenue and profitability through cost controls and company procedures.
Manage labor, equipment sub-rentals, and other costs to achieve location financial goals.
Use operational and financial reports and complete required reports accurately and on time.
Coordinate invoicing through the company billing system and ensure clients review and approve billing.
Complete accurate, timely sales forecasts and manage location profit and loss, developing plans to address deficiencies and grow the business.
Confirm venue partners process payments to Encore on time.
Direct daily floor operations, including scheduling, equipment setup, operation, and strikes.
Ensure equipment and services are timely, in good working condition, and consistent with client specifications and venue and brand standards.
Anticipate equipment challenges and changes, and maintain appropriate inventory, safety, security, and quality assurance.
Share labor and equipment efficiently within the local market and attend operational venue meetings.
Troubleshoot equipment and software issues and use applicable company computer systems.
Serve as the solo on-site event technician when necessary.
Develop strategies to maximize revenue per event, including upselling and cross-selling.
Prepare and deliver presentations, quotes, and proposals that communicate Encore’s value and address customer needs.
Attend site visits, pre-conference planning meetings, venue meetings, and customer meetings as needed.
Collaborate with vendors and internal departments to capture and service events.
Incorporate event cost structures into solution designs in line with profitability guidelines.
Keep customer information accurate and current in the CRM, and maintain knowledge of new offerings and emerging event technology.
Prepare performance, pipeline, and forecasting information for senior management as needed.
Build and maintain relationships with customers, venue personnel, and internal support functions; ensure customer needs are met.
Meet with guests on site, verify equipment setups, monitor small venues, and check in with customers throughout the day.
Maintain a polished, professional appearance and ensure the team follows applicable guidelines.
Promote a culture of performance, accountability, continuous improvement, learning, and quality, and foster the company’s Core Values.
Manage performance, employee concerns, staffing, selection, learning, and team development.
Coach and train team members on service standards, equipment, and company computer systems; recommend training opportunities as needed.
Ensure the company’s diversity, equity, and inclusion initiatives are implemented.