Director of Epic Optimization

Prime Healthcare Management Inc•Ontario, CA

1d•$116,334 - $187,970•Remote

About The Position

Prime Healthcare is seeking a Director of Epic Optimization to provide strategic leadership and direction for the continuous optimization and advancement of the organization’s Epic electronic health record (EHR) platform. The Director partners with Chief Medical Officers, clinical and operational executives, physician leaders, revenue cycle leadership, and other stakeholders to identify opportunities, gather requirements, establish priorities, and develop an enterprise-wide optimization roadmap aligned with organizational goals. The role focuses on optimizing Epic capabilities and workflows across Ambulatory, Clinical, Ancillary, and Revenue Cycle domains to improve patient care, clinician experience, operational efficiency, financial performance, and system utilization. The position works independently of Epic production support and implementation teams, focusing on strategic optimization, workflow transformation, continuous improvement, and benefits realization. In collaboration with Epic IT leadership, application teams, clinical informatics, operational leaders, and training teams, the Director translates business and clinical requirements into initiatives and supports their design, implementation, training, adoption, and sustainment. The Director establishes and oversees enterprise Epic optimization governance, manages the optimization roadmap and portfolio, and measures the outcomes of implemented initiatives. The role requires extensive knowledge of healthcare operations, clinical and revenue cycle workflows, Epic capabilities, executive stakeholder engagement, and organizational change management. The position is full-time, on the day shift, and open to travel up to 50% of the time. The role is identified as remote.

Requirements

Bachelor’s degree in healthcare administration, Information Technology, Business Administration, or a related field.
At least 8 years of progressive healthcare IT experience, including significant experience supporting, implementing, or optimizing Epic applications.
At least 5 years of leadership experience managing healthcare IT programs, enterprise initiatives, or healthcare transformation efforts.
Demonstrated experience leading Epic optimization initiatives within a large, complex healthcare organization.
Strong understanding of Epic workflows and functionality across Ambulatory, Clinical, Ancillary, and Revenue Cycle domains.
Experience partnering with CMOs, CMIOs, physicians, nursing leadership, revenue cycle executives, and other senior stakeholders.
Ability to independently evaluate business and clinical requirements, establish priorities, exercise sound judgment, and make strategic decisions.
Experience in workflow redesign, process improvement, change management, program governance, and benefits realization.
Excellent executive communication, presentation, relationship management, negotiation, and leadership skills.
Epic certification or proficiency in relevant Epic applications.
Experience managing and coordinating onshore and offshore teams, including resource planning, work allocation, performance management, delivery oversight, and alignment with organizational objectives.
Understanding of hospital business operations and structure, general requirements in an integrated delivery system, and use of IT applications in a practicing healthcare environment.
Willingness to travel up to 50% of the time.

Nice To Haves

Experience leading enterprise-wide Epic optimization programs following major EHR implementations or go-lives.
Experience with clinical transformation, revenue cycle optimization, workflow standardization, and enterprise process improvement.
Experience developing and implementing Epic training strategies, end-user education programs, and adoption initiatives.

Responsibilities

Provide strategic leadership and direction for continuous optimization and advancement of the Epic EHR platform.
Partner with CMOs, clinical and operational executives, physician leaders, revenue cycle leadership, and other stakeholders to identify opportunities and gather business and clinical requirements.
Establish priorities and develop an enterprise-wide Epic optimization roadmap aligned with organizational goals.
Optimize Epic capabilities and workflows across Ambulatory, Clinical, Ancillary, and Revenue Cycle domains.
Evaluate existing workflows, identify standardization and improvement opportunities, and lead initiatives to maximize the value of Epic.
Operate independently from Epic production support and implementation teams, focusing on strategic optimization, workflow transformation, continuous improvement, and benefits realization.
Collaborate with Epic IT leadership, application teams, clinical informatics, operational leaders, and training teams to translate requirements into actionable initiatives.
Ensure approved optimizations are successfully designed, implemented, trained, adopted, and sustained.
Establish and oversee the enterprise Epic optimization governance framework.
Manage the optimization roadmap and portfolio, and measure the effectiveness and outcomes of implemented initiatives.
Coordinate onshore and offshore teams, including resource planning, work allocation, performance management, and delivery oversight.