Director of Enterprise Systems and Services

Arctiq•Blue Bell, PA

6d•Hybrid

About The Position

The Director of Enterprise Systems and Services provides strategic, technical, and operational leadership for a university’s enterprise application ecosystem, ensuring the reliability, scalability, security, and integration of core administrative and academic systems, especially the institutional ERP platform. The Director bridges technical teams and campus functional areas, leads technical professionals, advances modern business processes, enhances data integration and governance, and aligns technology initiatives with student success and institutional priorities. This is a full-time, permanent opportunity with one of Arctiq’s clients, based in a hybrid arrangement at its Doylestown, Pennsylvania office. The role oversees enterprise systems strategy and operations, team development, systems integration and process modernization, critical incident escalation, project portfolio delivery, and vendor relationships.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, and at least 5 years of progressively responsible experience in enterprise systems architecture, administration, or integration; equivalent combinations of relevant education, certifications, and hands-on experience are considered.
Demonstrated success leading, mentoring, and developing technical personnel or cross-functional project teams.
Deep understanding of enterprise architectures, relational databases such as MSSQL, and integration methodologies including REST/SOAP APIs, middleware, and ETL/ELT.
Track record delivering complex, multi-stakeholder enterprise projects, implementations, or upgrades from initiation through adoption.
Exceptional communication skills and ability to explain technical concepts to non-technical academic and administrative partners.

Nice To Haves

Master’s degree in Information Systems, Technology Management, Business Administration, or a related field.
Experience in higher education IT environments and familiarity with student information systems and higher education ERPs such as Ellucian Colleague.
Hands-on experience with higher-education integration and reporting platforms such as Ellucian Ethos, Informer, TransAct, or ODS, or with enterprise payment and commerce platforms such as TouchNet.
Working knowledge of data governance frameworks and agile or ITIL service management principles.

Responsibilities

Define the roadmap, architecture standards, and lifecycle management practices for the university’s ERP and related enterprise systems.
Translate institutional priorities into operational plans, service-level standards, and measurable technology outcomes.
Establish standard operating procedures and change-management protocols.
Promote system availability, performance monitoring, security, compliance, and data integrity through modern software and integration practices.
Lead, mentor, and develop enterprise applications and integration professionals.
Foster an accountable, service-oriented team culture focused on continuous improvement and collaboration; establish objectives, cross-training, and professional development.
Oversee data integration across platforms using APIs, batch pipelines, and integration middleware.
Partner with campus functional leaders to evaluate and optimize cross-departmental workflows.
Support institutional data governance, reporting, and operational data stores to enable data-informed decision-making.
Serve as the senior technical escalation point for critical enterprise incidents, ensuring root-cause analysis, documentation, and stakeholder communication.
Oversee the enterprise systems project portfolio using structured project management methodologies to support on-time, within-scope delivery.
Manage relationships with enterprise software vendors, consultants, and service providers.
Lead product evaluations, contract reviews, and resource planning to maximize returns on institutional technology investments.