Director Enterprise Systems and Services

UT Southwestern Medical Center • Dallas, TX

7d

About The Position

The Director of Enterprise Systems and Services (ESS) leads enterprise infrastructure, cloud services, technology operations, service delivery, governance, and strategic planning for a mission-critical, highly regulated organization. The role advances technology modernization, operational excellence, financial stewardship, and business alignment by providing secure, scalable, and resilient platforms that support organizational growth, innovation, and regulatory compliance. The Director partners with executive leadership to develop technology strategy, optimize service performance, manage complex portfolios, and ensure the reliability and availability of critical enterprise systems.

This position oversees ESS day-to-day service deliverables and impacts, strategic and operational project portfolio execution, enterprise architecture, lifecycle management of infrastructure and computing assets, and resource planning. It also contributes to capital planning, technology policies and procedures, demand forecasting, and root cause analysis to improve centrally managed IT reliability.

Requirements

• Bachelor's degree in a related field.
• At least 10 years of progressively responsible related experience.
• At least 3 years of supervisory experience.
• Experience with ITIL, including the ability to develop operational sustainability plans and related tasks to accomplish outcomes and objectives.

Nice To Haves

• Current or former technical industry-related certifications are preferred.

Responsibilities

• Direct and oversee day-to-day service deliverables and impacts within the Enterprise Systems and Services division.
• Review ServiceNow incidents to ensure timely resolution and collaborate with division leadership and ESS management on prioritization and escalation.
• Assist with planning the ESS strategic and operational project portfolio alongside resourcing teams, and ensure the approved annual portfolio is executed as agreed.
• Manage and direct enterprise architects to deliver vetted solutions aligned with the annual strategic and operational project portfolio.
• Manage lifecycle strategy and assist with forecasting and budgeting for infrastructure and computing assets nearing or at end of life.
• Assist leadership with resource planning and management for projects and initiatives involving other IT divisions and business partners.
• Participate in developing annual capital plans and propose innovative solutions to improve the efficiency of Information Resources services.
• Work with leadership to establish policies and procedures for server hardware, operating systems, storage, and compute components.
• Work with the scientific and technical community to develop and cultivate knowledge of future trends.
• Consult with business partners, including application analysts and vendors, to plan and forecast project demand, design and build phases, hardware and software specifications, and project and ongoing operational pricing.
• Represent the division in root cause analysis activities and identify process or procedural improvements that enhance the reliability of centrally managed Information Technology.
• Perform other duties as assigned.

Benefits

• PPO medical plan, available day one at no cost for full-time employee-only coverage.
• 100% coverage for preventive healthcare with no copay.
• Paid Time Off available day one.
• Retirement programs through the Teacher Retirement System of Texas (TRS).
• Paid Parental Leave Benefit.
• Wellness programs.
• Tuition reimbursement.
• Public Service Loan Forgiveness (PSLF) Qualified Employer.
• On-site childcare.
• Paid holidays.
• Merit increases.

What This Job Offers

• Job Type: Full-time
• Career Level: Director