Director Enterprise Systems and Services
About The Position
The Director of Enterprise Systems and Services (ESS) leads enterprise infrastructure, cloud services, technology operations, service delivery, governance, and strategic planning for a mission-critical, highly regulated organization. The role advances technology modernization, operational excellence, financial stewardship, and business alignment by delivering secure, scalable, and resilient platforms that support organizational growth, innovation, and regulatory compliance. The director partners with executive leadership to develop technology strategy, improve service performance, manage complex portfolios, and ensure the reliability and availability of critical enterprise systems. This position directs day-to-day service deliverables and impacts for the ESS division, oversees the division’s strategic and operational project portfolio, and manages enterprise architecture and infrastructure lifecycle planning. It also supports resource planning, budgeting, policy development, demand forecasting, and reliability improvements across centrally managed Information Technology.
Requirements
- Bachelor’s degree in a related field.
- At least 10 years of progressively responsible related experience.
- At least 3 years of experience in a supervisory capacity.
- Experience with ITIL, including the ability to develop operational sustainability plans and related tasks to accomplish outcomes and objectives.
Nice To Haves
- Current or former technical industry-related certifications.
Responsibilities
- Direct and oversee day-to-day service deliverables and impacts within the Enterprise Systems and Services division.
- Review ServiceNow incidents to ensure timely resolution, and work with division leadership and ESS management to prioritize and escalate incidents appropriately.
- Assist resourcing teams in planning the ESS strategic and operational project portfolio.
- Ensure the approved annual strategic and operational project portfolio is executed and implemented as agreed.
- Manage and direct enterprise architects in developing well-vetted solutions aligned with the annual strategic and operational project portfolio.
- Manage infrastructure lifecycle strategy and assist with forecasting and budgeting for nearing- and end-of-life infrastructure and computing assets.
- Assist leadership with resource planning and management for projects and initiatives involving other IT divisions and business partners.
- Participate in and assist with developing annual capital plans.
- Identify and propose innovative solutions to improve the efficiency of services provided by Information Resources to the campus community.
- Work with leadership to establish policies and procedures for server hardware, operating systems, storage, and compute components.
- Work with the scientific and technical community to develop and cultivate knowledge of future trends.
- Consult with business partners, including application analysts and vendors, to plan and forecast project demand, design and build phases, hardware and software specifications, and project and ongoing operational pricing.
- Represent the division in root cause analysis activities and identify process or procedural improvements to improve the reliability of centrally managed Information Technology.
- Perform other duties as assigned.
Benefits
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare with no copay
- Paid Time Off, available day one
- Retirement programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- On-site childcare
- Paid holidays
- Merit increases
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What This Job Offers
Job Type
Full-time
Career Level
Director
