Director of Enterprise Systems and Services

Arctiq•Whitpain Township, PA

8d•Hybrid

About The Position

The Director of Enterprise Systems and Services provides strategic, technical, and operational leadership for a university’s enterprise application ecosystem, with particular responsibility for the institutional ERP platform. The role ensures the reliability, scalability, security, and integration of core administrative and academic systems. Working across technical teams and campus functional areas, the Director leads enterprise applications and integration professionals, promotes modern business processes, improves data integration and governance, and aligns technology initiatives with student success and institutional priorities. This is a full-time, permanent opportunity with one of Arctiq’s clients. The position has a hybrid arrangement at the client’s Doylestown, Pennsylvania office.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, and at least 5 years of progressively responsible experience in enterprise systems architecture, administration, or integration. Equivalent combinations of relevant education, professional certifications, and hands-on experience will be considered.
Demonstrated success leading, mentoring, and developing technical personnel or cross-functional project teams.
Deep understanding of enterprise architectures, relational databases such as MSSQL, and system integration methodologies including REST/SOAP APIs, middleware, and ETL/ELT.
Proven ability to deliver complex, multi-stakeholder enterprise projects, implementations, or upgrades from initiation through adoption.
Exceptional communication skills and ability to explain complex technical concepts to non-technical academic and administrative partners.

Nice To Haves

Master’s degree in Information Systems, Technology Management, Business Administration, or a related field.
Experience in higher education IT and familiarity with student information systems and higher education ERPs such as Ellucian Colleague.
Hands-on experience with higher-education integration and reporting platforms such as Ellucian Ethos, Informer, TransAct, or ODS, or enterprise payment and commerce platforms such as TouchNet.
Working knowledge of data governance frameworks and agile/ITIL service management principles.

Responsibilities

Define the roadmap, architecture standards, and lifecycle management practices for the university’s ERP and related enterprise systems.
Translate institutional priorities into operational plans, service-level standards, and measurable technology outcomes.
Establish standard operating procedures and change-management protocols.
Promote software and integration practices that support system availability, performance monitoring, security, compliance, and data integrity.
Lead, mentor, and develop enterprise applications and integration professionals.
Build an accountable, service-oriented team culture focused on continuous improvement and collaboration.
Set team objectives, foster cross-training, and support professional development in enterprise technologies.
Oversee data integration across platforms using APIs, batch pipelines, and integration middleware.
Partner with campus functional leaders to assess and optimize cross-departmental business workflows.
Support institutional data governance, reporting, and operational data stores to enable data-informed decision-making.
Serve as the senior technical escalation point for critical enterprise incidents, ensuring root-cause analysis, documentation, and stakeholder communication.
Oversee the enterprise systems project portfolio and use structured project management methodologies to support on-time, within-scope delivery.
Manage relationships with enterprise software vendors, consultants, and service providers.
Lead product evaluations, contract reviews, and resource planning to maximize institutional technology investments.