Director of EHR Training and Development

WELLSPACE HEALTH•Sacramento, CA

2d•$122,300 - $158,990•Onsite

About The Position

The Director of EHR Training and Development is a leadership-team member of the WellSpace Institute, working in a dyadic leadership structure with a Clinical Director of Informatics. This role develops, implements, and advances EHR training programs and workforce development initiatives so employees across departments and care streams have the knowledge, skills, and resources to perform their roles effectively. Enterprise learning programs include clinical systems training focused on the EHR and its intersection with operational and administrative education, leadership development, and compliance training. The Director ensures efficient development and rollout of end-user training for enterprise applications, primarily the Epic Electronic Health Record and Electronic Practice Management system. In partnership with organizational leaders, the Director helps develop strategic plans, set direction, and evaluate training initiatives. The role manages the activities and resources of the EHR/IT training team, including planning, budgeting, staffing, directing, monitoring, and coordinating work. It also serves as a subject matter expert and resource for training programs and improvement strategies, building strong teams and internal and external relationships. The position supervises six or more EHR trainers and leads organization-wide EHR and IT training, workforce development, training infrastructure improvement, and the daily operations of the training team. The work environment is characteristic of a medical clinic. The employee may encounter people in crisis, unpleasant sensory demands associated with alcohol or drug use and lack of personal care, bodily fluids, and hazardous chemicals. Physical requirements include frequent sitting and use of hands, occasional standing, walking, reaching, and lifting or moving up to 20 pounds.

Requirements

Bachelor’s degree in an academic or scientific field related to Educational Theory, Information/Systems Management, or Technology, or equivalent training and experience.
At least five years of experience designing and delivering training programs for adult learners that lead to effective outcomes.
At least five years of experience identifying key business issues and developing action plans in a multidisciplinary environment.
At least five years of experience leading professionals and managing others through influence and collaboration.
At least five years of experience in team building, group interaction, project management, and budget management.
At least five years of experience in business process improvement using the tools and data needed to support an effective improvement practice.
At least five years of experience in complex analytical problem solving, change management, and group process.
Demonstrated ability to meet deadlines.
Excellent oral and written communication and problem-solving skills.
Customer-service role-modeling skills and a focus on the customer.
Commitment to improving quality and service and maintaining cooperation and respect.
Initiative to enhance knowledge; good time management and ability to prioritize.
Experience managing training staff.
Demonstrated leadership and ability to collaborate in a team environment while respecting and valuing different perspectives and experiences.
Strong customer-service and project-management skills or consulting experience.
Knowledge of applicable data privacy practices and laws; ability to maintain confidentiality and ensure system security.
Ability to initiate and complete work without direct supervision and work effectively under pressure.
Experience working with diverse communities in a nonprofit or healthcare setting.
Sensitivity to culturally and linguistically diverse patient and employee populations.
Ability to analyze functional and technical requirements and translate them into valid solutions.
Ability to explain technical matters clearly to people who are not well-versed in technology and information systems.
Strong verbal and written communication and listening skills.

Nice To Haves

Master’s degree.
Five years of experience with Electronic Health Record systems, or willingness to train intensively in Epic.
Fluency in additional languages.
Experience working with Federally Qualified Health Centers and their patient populations.
Knowledge of primary care clinic workflow or other healthcare experience.

Responsibilities

Lead the development and delivery of organization-wide Epic EHR and IT training programs that support compliance, quality, leadership capacity, and operational excellence.
Oversee integrated training programs that prepare employees to perform their jobs efficiently and effectively.
Partner with Clinical, IT, Quality, Compliance, and Operations to identify workforce development needs and align learning initiatives with organizational goals.
Continuously improve the WellSpace Institute’s EHR training infrastructure, including competency-tracking systems and program evaluation.
Direct Epic and enterprise application training and integrate it with broader staff development initiatives.
Work with center staff to develop substantive EHR training combining EHR processes with center, PCHH, and quality workflows.
Develop and deliver training in formal settings such as classrooms and informal settings such as centers.
Supervise the training team and its daily operations, including hiring and training team members.
Supervise Epic workflow change management and implementation processes as directed.
Manage training for new hires and existing end users of Epic EHR, Practice Management, Electronic Dental Record, and other acquired or updated software.
Conduct trainings and train-the-trainer sessions for Epic and other acquired or updated software.
Lead and maintain the Epic Superuser team.
Provide Help Desk technical support to end users through assigned tickets and telephone calls related to training initiatives.
Review and assist with developing training documentation and ensure it is accessible to end users.
Manage and coordinate training schedules for new hires and employees requiring training.
Disseminate information essential to user functionality in clear, accessible language.
Promote proper application use, with an emphasis on optimal workflow.
Oversee development of application guidelines and FAQs based on user feedback.
Participate in team-based planning for multiple groups and provide timely feedback on EHR/EPM usage to inform rollouts and implementations.
Present on EHR/EPM implementation and training to internal and external workgroups.
Provide consultative services to EHR users.
Maintain confidentiality of privileged information under HIPAA and quality-of-care standards and ensure system security meets data confidentiality requirements.
Follow infection-control procedures, including standard precautions, temperature monitoring, hand washing, symptom self-monitoring, masking, and social distancing.
Support the Center, Department, or Program in meeting High Reliability and Just Culture standards.
Attend assigned meetings and trainings and perform other duties as assigned.

Benefits

Regionally competitive salary.
Above-average health benefits at reduced costs.
Company-paid life insurance and long-term disability insurance.
Voluntary retirement plan with company match and no vesting schedule requirement.
Paid bereavement and jury duty leave.
11 paid holidays per year.
Paid time off.
Paid sick leave.
Flexible Spending Program.
Company-paid malpractice insurance for providers.
Annual professional development hours.