Director, EHR Transformation and PMO

Fresenius Medical Care•Waltham, MA

15h

About The Position

Fresenius Kidney Care is implementing a single enterprise electronic health record platform across approximately 2,600 dialysis clinics to standardize clinical, operational, and patient care workflows. The Director, EHR Transformation and PMO directs the EHR Transformation Program Management Office and provides enterprise leadership for integrated planning, cross-functional execution, deployment governance, risk and issue management, change control, financial oversight, and executive decision-making across workstreams and deployment waves. The role leads program governance and executive engagement through the EHR Steering Committee, Governance Council, and Domain Design Authority Boards. It oversees enterprise resource strategy and workforce readiness, design governance and decision management, financial controls and forecasting, solution build governance, testing oversight, deployment readiness, go-live recommendations, deployment execution, and stabilization. The Director monitors adoption and outcomes, ensuring clinics meet defined operational and clinical success criteria before transitioning to steady-state operations. The position directs large-scale EHR and other complex transformation programs, facilitates cross-functional teams, and ensures work meets established specifications and timelines. It develops and improves program management practices, methods, and tools; establishes program objectives, plans, risk logs, timelines, communication plans, tracking systems, and success measures; and communicates program goals to stakeholders while working with senior leaders to support decisions and buy-in. The role also leads impact assessments, scenario planning, complex analysis, issue resolution, resource allocation, and continuous improvement of project management practices. It mentors staff, may assist with complex tasks, and may escalate difficult issues to a supervisor or manager. The Director is responsible for direct and indirect supervision of staff. The role requires compliance with company policies, applicable laws and regulations, and relevant regulatory and FDA requirements, including GxPs and relevant standards. It may assist with policy and procedure development and other projects or duties assigned by a direct supervisor. Travel is 20% to 30%.

Requirements

Bachelor’s degree required.
At least 10 years of related experience, with a proven record of successful delivery of substantive relevant programs or projects.
Strong program and project management acumen.
Strong supply chain or logistics industry experience for driving program and project decisions.
Experience coordinating cross-functional teams and stakeholders.
Strong management skills and ability to lead cohesive, productive teams.
Strong interpersonal skills and ability to communicate with all levels of management with diplomacy and tact.
Excellent written and oral communication skills.
Experience managing a culturally diverse workforce and business environment.
Ability to establish effective working relationships across organizational levels and functions.
Proficiency with project management tools for developing schedules, allocating resources, and tracking progress.
Leadership experience with high-performance technical teams.
Track record of delivering projects on time, within budget, and at high quality.
Financial analysis experience.
Ability to lead complex programs and projects, facilitate cross-functional execution, and manage program risks, issues, resources, and decisions.

Nice To Haves

Advanced degree preferred.
PMI/PMP certification strongly desired.
Lean Six Sigma experience and certification preferred.

Responsibilities

Design and implement strategic programs supporting transformation initiatives, including large-scale EHR programs.
Develop program business cases and roadmaps; establish program governance and lead programs through stage gates, steering committees, review boards, and other governance requirements.
Ensure programs follow program and project management methodologies and best practices, including clear objectives, success factors, plans, risk logs, timelines, communication plans, and lifecycle deliverables.
Communicate program objectives to stakeholders and collaborate with senior leaders to drive decisions and secure buy-in.
Identify, manage, and mitigate program risks; establish accountability, track progress, and support informed decision-making.
Align cross-functional teams and stakeholders, streamline program communications, and maintain stakeholder engagement.
Identify projects and workstreams needed to meet program objectives and optimize resource allocation.
Lead impact assessments, scenario planning, complex analytical activities, and issue resolution.
Implement tracking systems that provide visibility into progress, risks, and KPIs.
Lead multiple complex programs and projects, facilitating cross-functional teams to meet specifications and timelines.
Apply operational, technical, and industry best practices to program planning and oversight across departments and disciplines.
Continuously improve project management practices and implement appropriate processes, methods, techniques, and tools for project requirements.
Mentor staff, including Project Managers as needed, and assist staff with complex tasks requiring judgment and initiative.
Oversee integrated planning, cross-functional execution, deployment governance, risk and issue management, change control, financial oversight, and executive decision-making for the EHR transformation.
Lead governance through the EHR Steering Committee, Governance Council, and Domain Design Authority Boards, including agenda development, decision facilitation, and outcome accountability.
Oversee program staffing, capacity planning, backfill management, onboarding, offboarding, and access provisioning.
Establish design decision frameworks for Domain Design workgroups and ensure alignment to future-state workflows and accountability for design outcomes.
Establish financial controls, forecasts, and reporting to monitor performance against the approved business case and strategic investment objectives.
Govern solution build and delivery readiness, aligning application and workstream progress to milestones and managing design change impacts on scope, schedule, cost, and organizational outcomes.
Provide consolidated executive visibility into testing quality, defect management, performance, and solution readiness across testing phases.
Assess operational, technical, and clinical preparedness against established criteria and provide executive recommendations for pilot and regional deployment approvals.
Direct deployment execution and stabilization strategy; optimize rollout sequencing and monitor adoption and stabilization outcomes.
Ensure clinics meet operational and clinical success criteria before transition to steady-state operations.
Comply with the Code of Business Conduct, company policies and procedures, applicable laws and regulations, and regulatory and FDA requirements, including GxPs and relevant standards.
Assist with creating and modifying policies and procedures and perform other assigned projects and duties.