Director, EHR Transformation and PMO

Fresenius Medical Care•Waltham, MA

About The Position

Fresenius Kidney Care is implementing a single enterprise electronic health record platform across approximately 2,600 dialysis clinics to standardize clinical, operational, and patient care workflows. The Director leads the EHR transformation and its Program Management Office, providing enterprise leadership for integrated planning, cross-functional execution, deployment governance, risk and issue management, change control, financial oversight, and executive decision-making across workstreams and deployment waves. The role directs complex implementation programs and projects, facilitates cross-functional teams, and ensures that program specifications and timelines are met. It leads program governance, business-case and roadmap development, resource and workforce readiness, design and decision governance, solution-build oversight, testing and deployment readiness, and go-live and stabilization strategy. The Director also advances program-management methods and tools, maintains accountability and progress visibility, and collaborates with senior leaders and stakeholders to drive decisions and sustained program outcomes. The position has direct and indirect supervisory responsibilities for staff at various levels and may mentor project managers. It requires a bachelor’s degree and at least 10 years of related experience; an advanced degree is preferred. The role involves 20% to 30% travel. Fresenius Medical Care maintains a drug-free workplace and is an equal opportunity employer.

Requirements

Bachelor’s degree required.
At least 10 years of related experience and a proven record of successfully delivering substantive, relevant programs or projects.
Strong program and project management acumen.
Strong supply chain/logistics industry experience for driving program and project decisions.
Significant cross-functional coordination experience and ability to drive collaborative discussions and decisions with stakeholders.
Strong management skills and ability to lead cohesive, productive teams.
Strong interpersonal skills and ability to communicate with all levels of management with diplomacy and tact.
Excellent oral, written, and general communication skills.
Experience managing a culturally diverse workforce and business environment.
Ability to establish working relationships at all levels of the organization and engage with management across the organization.
Proficiency with project management tools for developing schedules, allocating resources, and tracking progress.
Leadership experience with high-performance technical teams.
Record of driving projects to completion on time, within budget, and with high quality.
Financial analysis experience.
Ability to travel 20% to 30%.

Nice To Haves

Advanced degree.
PMI/PMP certification, strongly desired.
Lean Six Sigma experience and certification.

Responsibilities

Design and implement strategic programs supporting transformation initiatives, including large-scale EHR programs.
Develop program business cases and roadmaps; design program governance and lead programs through stage gates, steering committees, review boards, and other governance requirements.
Establish and maintain program objectives, success factors, plans, risk logs, timelines, communication plans, and other lifecycle deliverables, and ensure adherence to program and project management methodologies and best practices.
Lead enterprise EHR transformation across approximately 2,600 dialysis clinics, standardizing clinical, operational, and patient care workflows.
Direct the EHR Transformation PMO, including integrated planning, cross-functional execution, deployment governance, risk and issue management, change control, financial oversight, and executive decision-making.
Lead executive engagement and strategic alignment through steering committees, governance councils, and design authority boards; develop agendas, facilitate decisions, and ensure outcome accountability.
Manage program staffing, capacity planning, backfill, onboarding, offboarding, and access provisioning to support workforce readiness.
Establish design decision-making frameworks across domain design workgroups, accelerate issue resolution, maintain future-state workflow alignment, and ensure accountability for design outcomes.
Establish program financial controls, forecasting, and performance reporting to monitor progress against the business case and investment objectives.
Oversee solution-build governance and delivery readiness, keeping application and workstream progress aligned with milestones and managing design-change impacts on scope, schedule, cost, and organizational outcomes.
Provide consolidated executive visibility into testing quality, defects, testing performance, and readiness across unit, integrated, end-to-end, and clinical scenario testing.
Assess operational, technical, and clinical readiness against established criteria and provide executive recommendations for pilot and regional deployment approvals.
Direct deployment execution and stabilization strategy, optimize rollout sequencing, monitor adoption and stabilization, and ensure clinics meet operational and clinical success criteria before steady-state transition.
Communicate program objectives to stakeholders and collaborate with senior leaders to drive decisions and obtain buy-in.
Proactively identify and manage program risks, maintain program momentum through issue resolution, and drive informed decision-making and accountability.
Align cross-functional teams and stakeholders, streamline program communications, and support consistent stakeholder engagement.
Identify projects and workstreams required for program objectives, optimize resource allocation, and hold key resources accountable.
Lead impact assessments, scenario planning, complex analysis, and problem-solving activities supporting program objectives.
Implement tracking systems that provide visibility into progress, risks, and key performance indicators.
Apply operational, technical, and industry best-practice knowledge to program planning and oversight across departments and disciplines.
Continuously improve project-management processes, methods, techniques, and tools, tailoring them to project requirements.
Assist staff with complex tasks requiring judgment and initiative; mentor staff and project managers as applicable.
Escalate difficult or complex issues to a supervisor or manager when appropriate.
Comply with the Code of Business Conduct, company policies and procedures, and applicable laws and regulations; ensure compliance with regulatory and FDA requirements, including GxPs and relevant standards.
Assist with creating and modifying policies and procedures, support supervisor-assigned projects, and perform other assigned duties.
Directly and indirectly supervise staff at various levels.