Delivery Lead / PMO Director – AI, Data & Customer Transformation

Blend360•Stamford, CT

13d•Onsite

About The Position

Blend360 is seeking a strategic and execution-oriented Delivery Lead / PMO leader to oversee complex AI, data, customer experience, and digital transformation initiatives. This role involves leading a portfolio of transformative AI, data, and customer experience programs from strategy through adoption and measurable business value. It is a hands-on position that bridges business strategy and execution, establishing the discipline and governance required to turn ambitious plans into real impact. The individual will collaborate across strategy, architecture, data engineering, analytics, AI, marketing technology, product, and operations teams, translating complex business objectives into clear, measurable outcomes and ensuring their delivery. This role is about building how complex work gets done, establishing PMO standards, delivery frameworks, and governance models to enhance speed, quality, and accountability. Responsibilities include coaching teams, managing risks, and strategic escalations, as well as running meetings and forums to maintain initiative alignment and progress.

Requirements

Must be willing to commute to Stamford, CT.
10+ years of experience in program delivery, PMO leadership, management consulting, digital transformation, data strategy, or technology delivery.
Led complex, multi-workstream programs for enterprise or Fortune 500 clients.
Hands-on experience with several of these areas: AI readiness, data modernization, Customer 360, identity resolution, CDPs, CRM, MarTech, analytics, or composable data platforms.
Comfortable with Agile, hybrid, and traditional project delivery methods—and know which approach fits which situation.
Experience creating governance structures and delivery processes that improve speed, quality, and accountability.
Exceptional communication skills—presenting to executives with confidence and leading clients through complexity.
Operate strategically while staying grounded in delivery details.
Strong commercial judgment: experience with estimates, budgets, staffing models, proposals, and statements of work.
Hold a bachelor's degree or equivalent professional experience.

Nice To Haves

Background in consulting, agencies, systems integration, or high-growth transformation practices
Experience taking AI or data initiatives from strategy or proof of concept into production at scale
Track record of building or scaling a PMO, delivery practice, or consulting capability
Professional certifications (PMP, PgMP, SAFe, Scrum, Lean, or similar)
Experience managing distributed or global teams
Familiarity with cloud data platforms, marketing technology ecosystems, CRM platforms, and modern analytics environments

Responsibilities

Lead a portfolio of strategic AI, data, digital, and customer transformation programs from discovery through production launch and adoption
Establish project charters, roadmaps, governance models, milestones, workstreams, and clear success measures that teams can rally around
Create and maintain PMO standards, delivery frameworks, RACI models, reporting templates, and stage gates that work across the organization
Coordinate teams across multiple domains—strategy, architecture, data engineering, analytics, AI, CRM, MarTech, product, and operations
Translate complex business objectives into initiatives, requirements, and priorities that teams understand and can act on
Manage risks, issues, dependencies, scope changes, budgets, capacity, and escalations—keeping stakeholders informed and decisions moving
Run operating reviews, steering committees, client meetings, status reports, and decision forums that keep everyone aligned
Guide initiatives through every phase: discovery, assessment, proof of concept, implementation, production launch, and adoption
Ensure solutions are practical, scalable, well-governed, and aligned to enterprise architecture and data strategy
Support business development, proposals, estimates, statements of work, and client presentations
Develop reusable delivery playbooks and continuously improve how teams plan and execute work
Coach delivery managers, project managers, and team members to strengthen delivery capability across the organization
Track business value: adoption rates, revenue impact, retention, efficiency gains, cycle time improvements, data quality, and customer experience outcomes