Director, PMO and Product Management
About The Position
The Director, PMO and Product Management leads the organization’s project management office and product management initiatives. The role establishes best practices, governance, and frameworks for project and product management; aligns technology initiatives with business strategy and information needs; and ensures effective stakeholder engagement, resource allocation, delivery, and benefits realization. The Director leads a team and is responsible for coaching, performance management, and professional development. This position advances the transformation from a traditional IT delivery model to a business-aligned, service-oriented Information Services model. It partners with IT leadership to reshape intake, demand management, and prioritization around business value and service outcomes, and leads change management and communications to build organizational understanding and adoption. The Director also leads adoption of artificial intelligence across PMO, product management, and requirements-gathering functions. This includes embedding AI tools and workflows in daily practices, moving teams to an AI-integrated software development lifecycle, defining standards, and delivering enterprise-wide AI training. The position supports product governance, data protection and privacy, project assurance, and ongoing improvement and innovation.
Requirements
- Bachelor’s degree in a related field, such as Business Administration, Computer Science, or Project Management.
- At least 6–10 years of IT Management or IT Director-level experience in project management, product management, and team leadership.
- A minimum of 4 years of budget-management experience.
- Experience leading or supporting requirements gathering and determining how best to support requirements.
- Ability to lead teams, stakeholder engagement, and organizational change.
Nice To Haves
- PMP certification.
- CompTIA Project+ certification.
Responsibilities
- Develop and implement project frameworks, governance processes, and risk mitigation strategies.
- Ensure projects align with organizational goals, are completed on time and within budget, and deliver high-quality results.
- Lead product management initiatives to understand business information needs, prioritize solutions, and align capabilities with business requirements.
- Conduct discovery to identify organizational information needs and coach stakeholders on technology enablement.
- Plan stakeholder engagement and oversee project resource allocation and management.
- Foster continuous improvement and innovation, and build project and product management team capabilities.
- Embed AI-enabled tools and practices into PMO, product management, and requirements-gathering workflows.
- Lead the transition to a business-aligned, service-oriented Information Services model and embed service-management and customer-experience principles in current practices.
- Directly supervise, coach, and support the professional development and performance of PMO and Product Management teams.
- Conduct project assurance reviews and support independent audits.
- Lead business-case development for major projects and evaluate benefits realization.
- Oversee project scope definition in collaboration with stakeholders.
- Create and maintain tools such as idea-generation platforms and innovation forums.
- Ensure cohesion among offshore, remote, and in-house PMO and Product Management teams.
- Monitor industry trends, best practices, and compliance standards related to project delivery and software quality.
- Support data-protection and privacy efforts in product governance and information-management procedures.
- Promote organizational values and cross-functional collaboration; represent the organization at external meetings and professional development events as needed.
- Partner with IT leadership to redesign intake, demand management, and prioritization around business value and service outcomes.
- Lead IT change-management and communication efforts to build understanding and buy-in for the service-partner model.
- Convert the department to a software development lifecycle that deeply embeds AI, define practices and standards, and guide teams through training and adoption.
- Lead organizational AI adoption initiatives, including development and delivery of enterprise-wide AI training programs.
- Manage budgets and lead or support requirements gathering to determine how best to support organizational needs.
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What This Job Offers
Job Type
Full-time
Career Level
Director
