Director Content + Production Operations (US Only)

Crisis Prevention Institute • , (Multiple States)

12d • Hybrid

About The Position

The Director of Content & Production Operations leads the team and systems that turn CPI’s product roadmap into high-quality training that is localized, tailorable, and fast to market as CPI shifts to digital-first, print-supported learning materials. This player-coach owns both the LCMS content model that enables reuse and variants and the production operation that builds and ships every format from a single source.

The role leads a team responsible for CPI training content, translates the product roadmap into production plans, and partners with training product teams, product management, program managers, and software product teams on intake, scope, release timing, and platform requirements. It establishes production readiness gates, operates production using agile methodologies, measures cycle time and rework, and upholds instructional quality, brand, accessibility, and compliance standards.

The Director owns the production capacity model, forecasting, cost per output unit, and third-party production partner management. In the first year, the role leads foundational content models, templates, and workflows while scaling the team to own them.

The position does not own learning objectives, curriculum, or instructional design; the visual design system; or engineering and platform infrastructure.

Requirements

• Bachelor’s degree in information science, technical communication, instructional technology, or a related field; equivalent experience is considered.
• 10+ years in content, production, or delivery operations, including 5+ years leading teams.
• Demonstrated ownership of a structured or component-based content model.
• Production LCMS/CCMS experience, including partnering with a vendor on implementation.
• Production or delivery operations leadership in content, agency, media, or services.
• Third-party vendor management, including holding partners to commitments.
• Capacity planning and forecasting under variable demand.
• Comfort declining incomplete requests from senior stakeholders.
• Judgment to iterate on validation but not on the foundation; the first version of a content model must be substantially right.
• Ability to explain architecture decisions to executives in terms of cost, schedule, and risk.
• Working knowledge of SCORM, WCAG AA, and multi-output publishing (print, PDF, LMS).

Nice To Haves

• Localization at the structural level.
• Experience standing up a capability that did not previously exist.
• Xyleme or a comparable XML-based authoring environment.
• Experience in training, certification, or regulated-content environments.

Responsibilities

• Design and own CPI’s content model in the LCMS, including component structure, metadata, taxonomy, and reuse and variant rules, enabling content to be tailored by industry and audience, localized by language, and published to eLearning, digital, and print outputs.
• Lead the LCMS partnership, including implementation direction, roadmap influence, and escalation.
• Lead and develop a team of eLearning developers, a senior multimedia specialist, an LMS administrator, and a Learning Standards & Compliance Lead.
• Translate the product roadmap into a production plan, sequence builds and updates against committed release dates, and flag capacity risk early.
• Partner with training product teams, product management, and program managers on intake, scope, and release timing; partner with software product teams on LCMS, authoring, and platform requirements.
• Run intake and specification gating so work enters production ready to build, and return work that is not ready.
• Partner with the program manager to run production using agile methodologies; measure cycle time and rework and shorten time to market without lowering quality.
• Enforce instructional quality, brand, accessibility, and compliance standards at the point of authoring rather than in end-of-line review.
• Own the production capacity model, forecasting, and cost per output unit; provide capacity to Custom Solutions at a published internal rate.
• Manage third-party production partners on scope, service levels, and unit economics.
• Lead the foundational content model, templates, and workflows in year one while scaling the team to own them.
• Perform other position-related duties as assigned.

Benefits

• Comprehensive compensation package
• Comprehensive benefits package
• 401k
• PTO
• Health & Wellness Days
• Paid Volunteer Time Off
• Continuing education and training
• Hybrid / Remote work schedule
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Director