HOA Director of Community Management - Los Angeles (CA)

Seabreeze Management Company Inc•Los Angeles, CA

33d•Onsite

About The Position

Seabreeze Management Company is hiring a Director of Community Management to oversee homeowner associations under the guidance of their Boards of Directors. The role combines leadership of Community Managers and Associate Managers with direct management of a small portfolio of communities. Working alongside the VP of Community Management, the Director applies industry knowledge and best practices to deliver personalized service and effective community management strategies. The Director’s responsibilities span accounting and budget procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, maintenance, and safety. The position also supports company policies, department coordination, business development, employee engagement, and performance management. Regular business hours apply, with availability for evening Board meetings and other events as needed. The work environment is a typical office building.

Requirements

At least 5 years of experience in the industry, managing homeowners’ associations, city government, or related experience.
At least 3 years of supervisory experience across multiple locations, including the ability to motivate and build strong teams.
In-depth experience with staff management, project management, budget management, and strategic goal development.
Comprehensive knowledge of management practices, accounting procedures, personnel practices, Association CC&Rs and Bylaws, inventory and procurement, contract relations, association maintenance, and safety practices.
Strong analytical, problem-solving, and creative-thinking skills.
Excellent, effective, and diplomatic verbal and written communication skills.
Customer-service orientation.
Strong financial background with substantial budget-development experience.
Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
CCAM® designation or CMCA® and AMS® designations required.
Valid driver’s license and state-mandated vehicle insurance.
Strong written communication and ability to communicate effectively with employees and clients at all levels, verbally and in writing.
Availability during regular business hours and for Board meetings and other events after regular business hours as necessary.

Nice To Haves

Mid- or high-rise experience is strongly desired.
Bachelor’s degree preferred.
CMCA®, AMS®, and PCAM® designations are desired.

Responsibilities

Oversee Community Managers and Associate Managers in the regional office.
Attend industry events for education and business development.
Coordinate between departments and outside parties, communicating information effectively and accurately.
Demonstrate integrity and honesty when interacting with clients and team members.
Participate in formulating and implementing company policies and procedures.
Manage a small portfolio of communities.
Resolve client conflicts brought to the Director’s attention within 24–48 hours, depending on severity.
Periodically attend regular Board and annual meetings for assigned accounts.
Develop and maintain relationships with Association Boards and contact Board Members on a set cycle to assess satisfaction with management services.
Proof outgoing work for assigned Associations, including meeting minutes, inspections, action lists, board packets, newsletters, billing statements, budgets, audits, election materials, and mailers.
Attend and actively participate in evening meetings as required, and provide backup on-call services.
Perform other duties as business needs dictate.
Set performance goals with Community Managers and Associate Managers that reflect individual strengths and weaknesses and align with company objectives.
Provide one-on-one training and mentorship to ensure management contract terms are met.
Meet regularly with direct reports individually and as a team to develop skills and team rapport.
Monitor and recommend staffing needs; participate in interviewing and hiring, conduct evaluations and staff meetings, and recommend or implement discipline as required.
Coordinate phone calls and email coverage when a Community Manager or Associate Manager is away for more than one day.
Achieve established employee retention objectives.