Director of Case Management

Ascension • Nashville, TN

7d • Onsite

About The Position

The Director of Case Management formulates and implements operational strategies and initiatives for the case management program. The role directs and evaluates services including care plan development, service level determination, and complaint management to achieve performance and quality control objectives. It provides specialized expertise, aligns resources with system-wide initiatives, and keeps appropriate parties informed about case management strategies, initiatives, outcomes, and issues. The director partners with physicians and others to support evidence-based care and reduce avoidable clinical variation.

Requirements

• One or more of the following credentials is required: Registered Nurse credentialed by the Tennessee Board of Nursing before the hire date or job transfer date, or Social Worker credentialed by the Tennessee Board of Social Workers before the hire date or job transfer date.
• High school diploma/GED with 2 years of experience, an associate's degree, or a technical degree is required.
• 5 years of experience required.
• 2 years of leadership or management experience required.

Nice To Haves

• Case Manager credentialed by the American Case Management Association (ACMA).
• Case Manager credentialed by the Commission for Case Manager Certification (CCMC).
• Master's degree.
• 10 years of experience.
• 5 years of leadership or management experience.

Responsibilities

• Formulate and implement operational strategies and initiatives in the case management program.
• Direct and evaluate services, including care plan development, service level determination, and complaint management, to achieve performance and quality control objectives.
• Provide specialized expertise and ensure resource alignment with system-wide initiatives.
• Update appropriate parties on case management strategies, initiatives, outcomes, and issues.
• Partner with physicians and others to support evidence-based care and reduce avoidable clinical variation.

Benefits

• Annual bonus incentive.
• Medical, dental, vision, and prescription coverage, plus HSA/FSA options.
• Employer-matched 403(b), planning and hardship resources, disability insurance, and life insurance.
• Paid time off (PTO) and holidays.
• Ascension-paid tuition through Vocare, reimbursement, professional development, and online learning.
• Employee Assistance Program, counseling and peer support, spiritual care, and stress management resources.
• Parental leave, adoption assistance, and family benefits.
• Optional legal and pet insurance, transportation savings, and other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: High school or GED