Director of Clinical Case Management

LEAP of California•San Mateo, CA

2d•$155,000 - $185,000

About The Position

LEAP is seeking a Director of Clinical Case Management to provide agency-wide leadership and oversight of case management, social work, and clinical services. The Director is responsible for case management quality, staff leadership and clinical supervision, service delivery, regulatory compliance, and the continued development of a coordinated, person-centered clinical model for individuals with intellectual and developmental disabilities. The Director will lead and develop LEAP’s social work team, supervise an Associate Director of Clinical Case Management if the position is established, establish clinical standards and practices, and ensure consistent, high-quality services across regions. Working closely with the CEO and other department leaders, the Director will use clinical expertise, data, and quality measures to strengthen services, address complex needs, and support LEAP’s growth.

Requirements

Master’s degree in Social Work (MSW) from an accredited institution.
Current California LCSW license in good standing.
Meet applicable California BBS requirements to provide clinical supervision to associate clinicians.
10–15 years of significant progressive experience in social work, behavioral health, clinical services, or related human-services settings, including experience supervising and developing professional staff.
Demonstrated experience overseeing clinical programs, case management or service coordination, quality, and complex cases.
Strong analytical skills and demonstrated ability to use clinical and operational data to assess quality, identify trends, and improve services.
Strong leadership, communication, judgment, collaboration, and change-management skills.
Applicants must reside in California.

Nice To Haves

Experience serving individuals with intellectual and developmental disabilities and/or individuals with complex behavioral health needs.
Knowledge of California’s developmental disabilities service system, Regional Centers, the Lanterman Act, applicable Title 17 and Title 22 requirements, and related regulatory requirements.

Responsibilities

Lead, supervise, coach, and develop LEAP’s social work and clinical team, including an Associate Director of Clinical Case Management if established.
Provide clinical supervision to assigned staff and partner with an external clinical consultant to ensure appropriate supervision across the team in accordance with Board of Behavioral Sciences requirements and professional standards.
Maintain an active field presence by observing staff practice, reviewing cases and plans, and coaching staff to strengthen clinical judgment and service quality.
Monitor caseloads, workload, staff capacity, and clinical practice across regions.
Lead case consultations and support social workers with complex cases, crises, and situations requiring advanced clinical judgment.
Identify training and professional-development needs for staff and providers and build team capacity to deliver LEAP’s clinical model consistently.
Oversee implementation of clinical programs, protocols, and service standards across regions.
Ensure clinical assessments, intake, care planning, case management, home visits, crisis planning, and service coordination are delivered consistently and appropriately in collaboration with Residential Services.
Ensure clinical services match each client’s assessed needs and are integrated into their care plan.
Oversee clinical and therapeutic consultant services, including referral, utilization, coordination, and quality.
Oversee the crisis response and agency-wide on-call program, ensuring effective protocols, escalation channels, staff readiness, and follow-through.
Guide the Associate Director in coordinating clinical operations and initiatives, specialist services, workflow, and day-to-day implementation of clinical standards and practices.
Collaborate with Residential Services, Operations, Quality & Compliance, home providers, and other partners to support coordinated service delivery.
Partner with the CEO to establish case management strategy and clinical priorities aligned with client and provider needs, organizational goals, and growth.
Lead development and refinement of LEAP’s case management service model and clinical supports, including program goals, KPIs, and quality and impact measures.
Develop and maintain case management and clinical program guides, protocols, standards, and practice expectations.
Use evidence-based practices, regulatory requirements, organizational data, and client, provider, and staff experiences to strengthen clinical practices.
Identify emerging clinical needs and opportunities for new or enhanced services, interventions, and partnerships.
Establish clinical quality, service, and outcome measures aligned with LEAP’s clinical model and organizational KPIs.
Oversee and monitor clinical documentation, service delivery, caseload trends, utilization, outcomes, incidents, and other quality and effectiveness indicators.
Use data, case reviews, compliance findings, and client, provider, and staff feedback to identify trends, risks, gaps, and opportunities for improvement.
Ensure clinical practices meet applicable regulatory, licensing, Regional Center, ethical, and organizational requirements.
Translate findings into improvements to clinical protocols, training, staffing, services, and program design.
Partner with department leaders to address cross-functional needs affecting clinical services, clients, home providers, and staff.
Build and maintain relationships with Regional Centers, clinical providers, community organizations, and other strategic partners.
Represent LEAP’s clinical model, priorities, and needs in appropriate external meetings and partnerships.
Provide the CEO and Board with clinical trends, outcomes, risks, and program updates as requested.
Contribute clinical expertise to organizational planning, growth, and agency-wide policy development.