Associate Director of Case Management

Brilliant Corners•Los Angeles, CA

4d•Hybrid

About The Position

Brilliant Corners seeks an Associate Director of Case Management to oversee a portfolio of intensive case management programs in Los Angeles County. The programs serve people experiencing or at risk of homelessness and people exiting institutions, in scattered-site and project-based housing settings, using a Housing First approach that values client agency, dignity, and personal growth. Working closely with the Director of Case Management and Deputy Chief Program Officers, the Associate Director will help implement and scale programs, build relationships with Los Angeles County funders and other stakeholders, and support the department’s culture and values. The role coaches and supports staff to promote excellent service delivery and performance. It is suited to a strategic, person-centered, collaborative leader committed to social justice and racial equity. The role is based in Los Angeles and offers a salary of $110,000–$115,000 per year. The position is hybrid. Physical requirements include mobility for standing, bending, kneeling, walking on uneven surfaces and related activities; sitting for up to 6–8 hours a day; and safely lifting, carrying, pushing, or pulling up to 15 pounds. Mental acuity for analytical reasoning and document interpretation is also required.

Requirements

Master’s degree in Social Work or a related clinical field.
At least 3 years of experience supervising a team.
At least 3 years of experience providing direct mental health and/or intensive case management services to vulnerable populations.
Demonstrated leadership, with increasing levels of responsibility and management over the course of the candidate’s career.
Experience working with individuals with complex health needs and/or people who have experienced homelessness.
Demonstrated management and team-building experience.
Strong interpersonal and client engagement skills.
Excellent organizational, communication, and project management skills.
Flexibility in scheduling and prioritizing tasks.
Ability to work independently and use critical thinking in decision-making situations.
Knowledge of relevant evidence-based practices, including Motivational Interviewing, Harm Reduction, and Trauma-Informed Care.
Ability to deliver culturally responsive services and work effectively in cross-cultural situations.
Basic computer knowledge and proficiency with MS Outlook, Word, PowerPoint, and Excel.
Valid, clean California driver’s license and a personal insured vehicle.

Nice To Haves

LCSW licensure preferred.
Experience developing and monitoring program budgets strongly preferred.
Familiarity with Salesforce is a plus.

Responsibilities

Oversee a portfolio of case management contracts across Los Angeles County.
Directly supervise Program Managers and coach and support teams in providing comprehensive, high-quality services to clients.
Collaborate with program funders and stakeholders, including HSH, JCOD, Probation, Chrysalis, DPSS, Housing Authorities, and LAHSA.
Partner with internal teams to help clients achieve positive housing outcomes.
Represent Brilliant Corners with partner agencies and key stakeholders to strengthen existing relationships and develop new partnerships.
Oversee program budgets and expenditures in collaboration with the Director, Program Managers, and Finance Team.
Support the Director with department work planning and vision setting, including efforts to grow the department.
Enhance performance benchmarks and quality controls to support high-quality services and clean annual audits.
Create training and coaching opportunities to cultivate leadership and professional growth for supervisory and direct-service staff.
Support efforts to expand opportunities for client engagement and feedback.
Serve on the agency-wide Leadership Team and help inform and implement agency-wide policy initiatives.