Director of Admin Experiences

Visa•Foster City, CA

1d•$203,800 - $326,100•Onsite

About The Position

Visa is seeking a Director of Admin Experiences to define and execute the strategy, roadmap, and delivery of administrative experiences across the Client Platforms portfolio. The role will transform fragmented onboarding, support, compliance, and operational workflows into a unified, intelligent, highly automated ecosystem that helps Visa teams and clients work faster with fewer manual touchpoints. This is not a people management role, but the Director will lead a team of product managers responsible for modernizing internal user experiences, simplifying onboarding operations, driving administrative automation, and establishing a cohesive vision across onboarding, compliance, identity, contracting, fee management, and operational support. The Director will work with Client Support, Operations, Product, Technology, Finance, Risk, and Compliance teams to identify friction and develop scalable solutions that improve efficiency, reduce risk, and accelerate client time-to-value. The work aligns with initiatives including Unified Admin Experience, Mission Control, Launchpad, Universal ID, onboarding orchestration, fee schedule automation, and sanctions screening modernization. The role is based in an office setting and requires at least three days in the office, with specific expectations confirmed by the Hiring Manager. Work hours vary with departmental needs, and travel is required 5–10% of the time.

Requirements

At least 10 years of work experience with a Bachelor's Degree, at least 8 years with an Advanced Degree (e.g., Master's, MBA, JD, MD), or at least 3 years with a PhD.
Experience creating vision statements and setting product goals.
Experience defining product strategy.
Experience in product design.
Experience in customer discovery and designing new products based on that discovery.
Experience in product execution.
Experience defining and leading plans to achieve product goals.
Experience working in Agile frameworks and matrixed organizations.
Experience in process or core banking best practices.
Experience recruiting, growing, retaining, and leading technical talent.
Experience collaborating in global, cross-functional teams.
Strong commercial acumen and ability to forecast business trends.
Senior product management experience in Digital, Payments, and Financial Services.
Proven track record of launching and managing digital products for issuers.
Deep background in issuing institutions and managing large card portfolios.
Experience developing or launching new solutions and managing engagement, UX, and UI transformation.
Experience leading difficult deal negotiations and managing third-party vendors.
Ability to structure and manage complex cross-enterprise projects and processes.
Superior analytical and problem-solving skills, with demonstrated intellectual rigor.
Experience managing diverse teams with positive records.

Nice To Haves

12 or more years of work experience with a Bachelor's Degree, 8–10 years with an Advanced Degree (e.g., Master's, MBA, JD, MD), or 6+ years with a PhD.
Experience creating vision statements and setting product goals.
Experience defining product strategy.
Experience in product design.
Experience in customer discovery and designing new products based on that discovery.
Experience in product execution.
Experience defining and leading plans to achieve product goals.
Experience working in Agile frameworks and matrixed organizations.
Experience in process or core banking best practices.
Experience recruiting, growing, retaining, and leading technical talent.
Experience collaborating in global, cross-functional teams.
Strong commercial acumen and ability to forecast business trends.
Senior product management experience in Digital, Payments, and Financial Services.
Proven track record of launching and managing digital products for issuers.
Deep background in issuing institutions and managing large card portfolios.
Experience developing or launching new solutions and managing engagement, UX, and UI transformation.
Experience leading difficult deal negotiations and managing third-party vendors.
Ability to structure and manage complex cross-enterprise projects and processes.
Superior analytical and problem-solving skills, with demonstrated intellectual rigor.
Experience managing diverse teams with positive records.

Responsibilities

Establish and drive the long-term vision, strategy, and roadmap for internal administrative experiences across the Client Platforms organization.
Create a unified administrative platform combining onboarding, compliance, operational support, identity management, workflow execution, reporting, and client administration capabilities.
Develop a multiyear transformation strategy to reduce administrative complexity, improve employee experience, and enable scalable growth.
Consolidate fragmented administrative tools and workflows into a streamlined, role-based experience.
Integrate onboarding dashboards, workflow management, operational tooling, support functions, compliance processes, and reporting into a cohesive administrative ecosystem.
Define standards for navigation, user experience, workflow integration, and operational visibility across administrative platforms.
Partner with Client Support, Implementation Managers, Operations teams, and regional support organizations to understand pain points and identify enhancement opportunities.
Translate operational feedback into product strategy and roadmap priorities, and improve support tooling, visibility, workflow efficiency, and operational transparency.
Guide product strategy for contract validation and management, fee schedules and billing enablement, sanctions screening and OFAC compliance, PCI-DSS verification and regulatory requirements, and identity and access governance.
Partner with Legal, Compliance, Finance, and Risk to ensure administrative workflows are efficient and compliant by design.
Identify high-volume administrative activities that can be digitized, streamlined, or eliminated.
Automate onboarding workflows, approvals, data collection, project setup, operational handoffs, and compliance checks while reducing manual coordination, email-based processes, spreadsheet tracking, and duplicate data entry.
Own the product strategy and expansion of Universal ID as a foundational part of Visa's onboarding and client identity ecosystem.
Drive Universal ID adoption across onboarding journeys, partner programs, finance processes, and acquired entities, and expand its integrations with onboarding, client management, compliance, and operational systems.
Drive adoption of AI capabilities that improve operational productivity and decision-making, including workflow orchestration, intelligent routing, compliance automation, predictive task management, and operational insights.
Use automation and AI to reduce manual effort while improving visibility, auditability, and quality.