Director, National Accounts

Mohegan•Brampton, ON

1d•Hybrid

About The Position

The Director, National Accounts is responsible for leading the growth and development of a team of strategic national account executives based in Ontario and the USA. You will help to develop customer relationships along with your team. You will monitor, measure and lead a team of sales professionals to ensure they are maximizing new business development, existing account growth opportunities and client retention. This position will partner closely with operations, pricing, and executive leadership to develop tailored supply chain solutions for national customers. The ideal candidate brings strong transportation industry expertise, proven success managing large national accounts, and the ability to build long-term strategic partnerships.

Requirements

Bachelor’s degree in business, Supply Chain, Logistics, or a related field preferred. A combination education and experience may be considered.
8–12+ years of progressive sales experience in the transportation, logistics, or supply chain industry.
Building and leading a team of high performing sales professionals utilizing strategic account management.
Strong understanding of truckload, cross-border transportation, and logistics solutions.
Demonstrated success negotiating complex commercial agreements.
Ability to travel as required to support national customers.
Strong financial and commercial acumen with experience managing large revenue portfolios.
Exceptional relationship-building and executive-level communication skills.
English required, other languages considered an asset.
Up to 40 percent travel may be required.

Responsibilities

Develop and guide your team in executing a national account sales strategy to drive revenue growth across key enterprise customers.
Provide clear and concise direction in order to maximize sales potential.
Monitor industry trends and proactively identify opportunities and threats.
Lead the sales team in a solution based and value-added selling methodology to the customer.
Develop and maintain an ongoing quarterly customer dashboard reporting system
Identify, pursue, and secure new large-scale transportation and logistics opportunities with national customers.
Build long-term strategic partnerships with key decision-makers across customer organizations.
Lead contract negotiations and multi-year transportation agreements.
Provide mentoring and guidance to your team and other employees. Establish individual objectives, conduct performance appraisal reviews, recommends salary action, and implement succession planning. Oversee and manage professional development to support the leadership development program.
Develop, implement and track on a regular basis sales metrics for visual understanding of performance against plan elements.
Serve as the senior relationship owner for your team’s assigned national accounts.
Support the sales teams both in customer presentations as well as a well-defined sales approach for individual opportunities.
Ensure high levels of customer satisfaction, retention, and account expansion.
Conduct regular business reviews alongside your team members and key clients to evaluate service performance and identify growth opportunities.
Act as the primary escalation point for strategic customer issues.
Partner with operations, pricing, and network planning teams to develop customized logistics solutions.
Collaborate with internal stakeholders to ensure service delivery aligns with customer commitments.
Work closely with marketing and leadership to position the company competitively within the national transportation market.
Manage a strategic sales pipeline focused on large enterprise opportunities.
Forecast national account revenue and report progress against growth targets.
Provide market intelligence and competitive insights to leadership.