Citi Commercial Bank – Director, Mid-Corp Relationship Manager

Citi • Philadelphia, PA

6d • $200,000 - $300,000

About The Position

The Mid-Corp Financial Institutions Relationship Manager is a strategic professional responsible for applying industry trends and knowledge of financial institutions and competitors to support the business’s commercial objectives. The role advises on business operations, contributes to technical strategy, and is accountable for significant direct business results. It primarily affects a sub-function and includes managing staff issues, resources, and work allocation within the team or project.

The Relationship Manager develops client solutions in partnership with product specialists and subject matter experts, structures deals to balance risk and reward, and executes strategic initiatives. The role oversees client credit relationships and ensures that credit processes, regulatory requirements, and Citi policies are followed. It also focuses on deepening existing relationships, anticipating client needs and risks, and identifying new clients aligned with Citi Commercial Bank’s value proposition.

The position requires expert commercial credit and financial institutions industry knowledge, leadership of multifunctional teams, strong client and stakeholder communication, and sound risk judgment. The role is based in Philadelphia, Pennsylvania, and is full time.

Requirements

• 15+ years of experience.
• In-depth knowledge of commercial banking, including strong commercial credit knowledge and the ability to learn new products and services quickly.
• Financial Institutions industry knowledge and expertise, with the ability to advise industry-focused clients.
• Expert-level Early Warning Detection skills.
• Expert-level credit skills, including the ability to structure all credit deals and guide staff through the credit deal approval process.
• Advanced knowledge of Citi’s credit process and credit appetite.
• Ability to work effectively in a team setting.
• Excellent interpersonal, communication, and influencing skills, including negotiation, consultative skills, and leadership.
• Ability to work under pressure while making sound decisions.
• Highly focused, with the ability to rapidly determine key priorities and communicate them clearly.
• Accountability for significant direct business results or authoritative advice regarding business operations.
• Proactive approach to strengthening client relationships and delivering a simple, secure, and seamless client experience.
• Ability to embrace new technology and understand the role of digital in the client experience.
• Ability to adapt priorities quickly based on the latest data insights.
• Bachelor’s or university degree.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Drive innovation in client solutions by partnering with product specialists and subject matter experts, while structuring deals that balance risk and reward.
• Execute strategic initiatives launched centrally at the Group, Bank, commercial market, and EIB levels.
• Oversee client credit relationships and coordinate and supervise the entire process, ensuring proper application of policies and institutional processes.
• Ensure compliance with regulatory requirements and Citi policies and guidelines.
• Actively call on clients to deepen relationships; own, respond to, and anticipate future needs, challenges, or risks; and identify and pursue new clients aligned with Citi Commercial Bank’s value proposition.
• Assess risk appropriately in business decisions, protect the firm’s reputation and assets, comply with applicable laws and policies, use sound ethical judgment, and escalate, manage, and report control issues transparently.
• Manage staff issues, including resource management and allocation of work within the team or project.
• Lead multifunctional teams to provide an exceptional client experience.

Benefits

• Medical, dental, and vision coverage
• 401(k)
• Life, accident, and disability insurance
• Wellness programs
• Paid time off, including vacation and sick leave
• Paid holidays
• Discretionary and formulaic incentive and retention awards may be available to eligible employees

What This Job Offers

• Job Type: Full-time
• Career Level: Director