Director, Leave of Absence & Accommodation (US)

Elevance Health•Indianapolis, IN

6d•Hybrid

About The Position

The Director, Leave of Absence & Accommodation (LOAA) provides strategic and operational leadership for the enterprise LOAA function, including leave and accommodation case management, administration, intake, clinical support, and related operations. The role leads an employee-centered operating model that delivers timely, accurate, consistent, and compliant services in a complex, multi-state environment. The Director leads the LOAA organization through direct and indirect reporting relationships, sets goals and accountability, manages performance, develops talent, and aligns staffing and capacity with demand and case complexity. The role oversees compliance, governance, controls, and risk; establishes service, quality, compliance, performance, and employee-experience expectations; and uses operational data and trends to identify gaps, manage risk, and drive corrective action. The position partners with HR, Benefits, Legal, Compliance, Payroll, clinical resources, and other stakeholders to coordinate services, resolve issues, clarify handoffs, and support effective employee outcomes. It also drives continuous improvement using operational data, employee feedback, technology, and process-improvement methods to simplify work, reduce rework and manual effort, and strengthen the end-to-end employee experience. This is a hybrid role requiring associates to work in-office three days per week. Candidates must be within a reasonable commuting distance of the posting location(s), unless an accommodation is granted as required by law.

Requirements

A BA/BS in human resources, business, healthcare administration, nursing, or a related field, and at least 10 years of experience in leave of absence, workplace accommodations, disability or absence management, HR operations, employee relations, benefits, or a closely related field; or an equivalent combination of education and experience.
At least 2 years of people-leadership experience.
Experience leading complex operations, managing defined service, quality, and performance metrics, and ensuring processes align with applicable federal and state requirements.

Nice To Haves

Experience with workers’ compensation programs, including claims management, case oversight, and coordination with internal and external stakeholders.

Responsibilities

Provide strategic and operational leadership for the enterprise Leave of Absence and Accommodation function, including case management, administration, intake, clinical support, and related operations.
Lead an employee-centered operating model that provides timely, accurate, consistent, and compliant services across a complex, multi-state environment.
Lead the LOAA organization through direct and indirect reporting relationships; establish goals and accountability, manage performance, develop talent, and align staffing and capacity with demand and case complexity.
Oversee compliance, governance, controls, and risk to ensure LOAA processes align with applicable federal, state, and local requirements and company policies.
Establish and manage service, quality, compliance, performance, and employee-experience expectations.
Use operational data and trends to identify gaps, manage risk, and require corrective action when needed.
Partner with HR, Benefits, Legal, Compliance, Payroll, clinical resources, and other stakeholders to coordinate services, resolve issues, clarify handoffs, and support effective employee outcomes.
Drive continuous improvement using operational data, employee feedback, technology, and process-improvement methods to simplify work, reduce rework and manual effort, and strengthen the end-to-end employee experience.