Director, Its Implementation Support & Technical Training

City of New York • Brooklyn, NY

8d

About The Position

The Department of Social Services (DSS), which includes the New York City Human Resources Administration and Department of Homeless Services, is recruiting a Computer Specialist (Software) IV to serve as Director, ITS Implementation Support and Technical Training. Applicants must be permanent in the Computer Specialist (Software) civil service title.

The role oversees agency-wide planning, coordination, and delivery of complex software implementation, enterprise technical training, online learning systems administration, and technology-related policy development. It provides senior-level technical leadership for specialized software functions, guides multidisciplinary projects of extraordinary technical complexity, and supervises multiple units responsible for implementation support and training operations.

The Director leads complex software implementation functions and directs the development and delivery of more than 25 virtual technical courses offered year-round. The role approves instructional materials, including manuals and simulation videos; oversees instructor scheduling and review of staff training requests; leads the creation and updating of technology policies and procedures; and oversees learning management system operations, including Absorb, Percipio, and ITS Video resources. The position ensures the accuracy of course data, schedules, and digital updates and provides high-level technical guidance for complex software functions.

Hours: Monday through Friday, 9:00 a.m. to 5:00 p.m.

Requirements

• Applicants must be permanent in the Computer Specialist (Software) civil service title.
• Meet the Computer Specialist (Software) qualification requirements through one of the stated education and experience pathways: a bachelor's degree including or supplemented by 24 semester credits in computer science or a related field and two years of qualifying full-time software experience; a high school diploma or equivalent and six years of qualifying full-time software experience; or an equivalent combination of education and experience.
• Qualifying software experience includes designing, programming, debugging, maintaining, implementing, and enhancing software applications; systems programming; systems analysis and design; data communication software; or database design and programming.
• The required experience must include at least one year as a project leader or a major contributor on a complex project.
• For Assignment Level IV, have one year of satisfactory experience as a project leader or major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or online applications programming.
• Candidates must have a high school diploma or equivalent and at least one year of qualifying full-time software experience as a project leader or major contributor on a complex project.
• Experience in computer operations, technical support, quality assurance, hardware installation, help desk work, or work as an end user does not count toward the minimum qualifications.
• Explain in detail how experience qualifies as project leader or major contributor experience for it to be accepted.

Responsibilities

• Oversee agency-wide planning, coordination, and delivery of complex software implementation, enterprise technical training, online learning systems administration, and technology-related policy development.
• Provide senior-level technical leadership for specialized and ongoing software functions.
• Guide multidisciplinary projects of extraordinary technical complexity.
• Supervise multiple units responsible for training operations and implementation support.
• Lead planning, coordination, and execution of complex software implementation functions.
• Direct development and delivery of more than 25 virtual technical courses offered year-round.
• Approve the design of instructional materials, including manuals and simulation videos.
• Supervise planning and maintenance of instructor schedules.
• Oversee review and approval of staff training requests.
• Lead the creation and updating of technology policies and procedures.
• Oversee LMS operations, including Absorb, Percipio, and ITS Video resources.
• Ensure accuracy of course data, schedules, and digital updates.
• Provide high-level technical guidance for complex software functions.

What This Job Offers

• Job Type: Full-time
• Career Level: Director