DIRECTOR IT OPERATIONS

Orbus Inc•Woodridge, IL

12d•$125,000 - $130,000

About The Position

The IT Operations Director is a self-directed, hands-on leader responsible for planning, managing, and overseeing day-to-day IT activities and maintaining the operational integrity of technology and services across all Orbus Enterprise sites. The role covers End User Computing, Network, Security, and Infrastructure, and helps business operations use IT help-desk services to improve efficiency and shift toward proactive service delivery. The Director owns IT operations contracts, agreements, renewals, and strategic replacements; ensures timely follow-through on monitoring alerts; and proactively manages third-party managed service providers. Attention to detail, change management, and risk management are central to the position. The role oversees operational service delivery and availability, develops service-level agreements and comprehensive documentation, and identifies and addresses system deficiencies in collaboration with the Network & Security MSP and Infrastructure Lead. It contributes to IT strategy, regulatory and audit readiness, vendor and technology assessments, acquisitions and integrations, staff development, financial planning, asset and licensing management, and the definition and execution of IT operations projects and processes.

Requirements

Bachelor’s degree in Computer Science, Information Technology, or a related field.
At least 7 years of relevant experience handling End User Computing, Network, Security, and Infrastructure.
Demonstrated experience with MS Office products, including installation and configuration of Excel and Visio.
Experience with Excel macros; pivot table creation is listed as a plus.
Experience with Microsoft Windows servers and workstations and Mac OS workstations.
Experience with Windows installation, setup, command shell, .NET services, imaging, and deployment.
Experience with antivirus (Sophos), threat prevention (Vectra AI, Sophos), SIEM, PAM, email protection (Mimecast), storage and backup/recovery (Synology, Cohesity), monitoring software (Solarwinds, Site 24x7, etc.), and help-desk solutions (Solarwinds).
Experience with MS SQL database roles and permissions and ODBC connection setup and configuration.
Knowledge of client software configuration and troubleshooting; firewalls and VPNs (Palo Alto, GlobalProtect); wireless (Aruba, Meraki, Ubiquiti); network switches (Cisco, Meraki, Ubiquiti); directory services such as Windows Active Directory; internet and access protocols such as DNS, HTTP, SMTP, SSL, SSO, and MFA; and network types such as LAN, WAN, ISP, VLAN, and DMZ.
Excellent analytical and problem-solving skills and ability to multitask in a fast-paced environment.
High degree of attention to detail.
High energy level and willingness to learn new skills and proactively apply them.
Adept at using Excel and Visio.
Ability to establish credibility, be decisive, and recognize and support the organization’s preferences and priorities.
Excellent verbal and written communication skills.
Able to perform frequent repetitive tasks and sit or stand at and operate a computer for up to 80% of the day.
Cognitive skills including thinking, reasoning, understanding, learning, and remembering are required throughout the day.
Able to travel to Orbus sites when required.

Nice To Haves

Pivot table creation experience.
PowerShell scripting experience.

Responsibilities

Manage day-to-day IT operations and ensure the integrity, security, and high availability of IT operations services.
Develop internal and MSP service-level agreements and maintain documentation of processes, systems, networks, and change control.
Identify system deficiencies and recommend and implement solutions with the Network & Security MSP and Infrastructure Lead.
Introduce service metrics and KPIs using industry best practices and maximize use of the help-desk solution.
Ensure service delivery and customer satisfaction exceed published service levels, and coordinate issue escalation.
Troubleshoot hardware, operating system, and related software issues, including initial triage of network and security issues.
Provide leadership in leveraging technology, processes, and disciplines to deliver best practices in IT Operations.
Contribute to IT department strategic goals and short- and long-term planning.
Lead preparation for regulatory assessments and audits related to disaster recovery, external penetration testing, and PCI.
Proactively evaluate new technologies, products, solutions, and vendors.
Assist the Manager with rapid pre-acquisition assessments of IT operations and post-integration work as Orbus acquires companies.
Manage end-user computing software licensing and timely upgrades.
Process and maintain IT operations contracts, agreements, and renewals.
Manage vendor partners effectively and ensure contracts are fully leveraged.
Guide staff responsible for deploying, maintaining, and supporting end-user computing, including day-to-day prioritization.
Develop, motivate, and direct staff to create a productive team environment.
Use the service desk solution for asset management, change management, and end-user computing onboarding and offboarding.
Assess risks associated with end-user computing hardware and software and advise on prudent replacements and retirements.
Ensure IT Operations projects are defined, planned, and executed, emphasizing communication and testing.
Use optimization techniques and recommend countermeasures for recurring end-user computing and network problems.
Create procedures and guidelines as needed.
Develop, maintain, and follow a change-management process visible to IT staff and business stakeholders.
Prepare root cause analysis documents when O365, network, or security issues cause more than 30 minutes of business downtime.
Assist the Manager in developing IT Operations budget needs for maintenance, professional services, training, and repairs.
Assist with cost-benefit and fit-gap analysis for vendor solutions and new technologies.
Maintain current inventory of end-user computing software, hardware, ancillary items, and inventory to be depreciated.