Director, IT Operations

Evergreen Residential•Dallas, TX

4d•Hybrid

About The Position

Evergreen Residential is hiring a Director, IT Operations to own the day-to-day operation of technology and the security program that keep the company’s teams productive and protected. This is a hands-on, director-level player-coach role leading IT operations and cybersecurity while also personally administering systems, conducting audits, resolving escalations, and managing vendors. The director is the senior day-to-day owner of IT reliability, security posture, and the user experience, and guides the broader company on secure ways of working. The role supports approximately 400 employees across three offices and a mobile field workforce. It leads the office-based help desk and cybersecurity team, including a junior cybersecurity analyst, and is responsible for Microsoft 365, Entra ID, Intune, Azure, networks, field iPads, endpoint protection, backups, vendors, assets, and operational documentation. The director plans and performs annual SOC 1 and SOC 2 audit activities and NIST framework assessments, and reports security posture and risk to executive leadership. This is a full-time employee role based in the Dallas office, with four days in the office and one day remote. Occasional after-hours support for urgent issues and periodic travel to the New York or Charlotte offices are expected. The company is unable to provide visa sponsorship.

Requirements

Bachelor’s degree in a relevant field preferred, or equivalent practical experience.
At least 10 years of experience in IT operations, systems administration, infrastructure, or security, including at least 3 years leading technical teams and developing junior staff.
Deep hands-on experience administering Microsoft 365, Entra ID, and Intune in a cloud-first environment.
Experience managing iPadOS/iOS devices at scale through MDM.
Strong security expertise in identity and access management, MFA, endpoint protection, patching, vulnerability management, security monitoring, and incident response.
Demonstrated experience personally performing SOC 1 and/or SOC 2 audits and NIST-based risk and control assessments on an annual cycle.
Strong networking experience with firewalls, VPN, routing and switching, Wi-Fi, DNS/DHCP, and segmentation, including the ability to design and troubleshoot multi-site networks.
Hands-on experience with Microsoft Azure, including networking, identity, governance, monitoring, and security services.
Experience running a help desk and service management process and building simple, repeatable runbooks.
Experience managing vendors, contracts, and an IT budget, and comfort negotiating renewals.
Experience working in an AI-first environment, such as using AI assistants and agents to automate tasks, write scripts, and troubleshoot.
Experience supporting a multi-office company and a distributed or mobile workforce.
Ability to solve problems, stay calm under pressure, and work hands-on to keep the business moving.
Excellent verbal and written communication skills, with a service mindset when working with executives and field employees.
Experience mentoring and developing junior security and IT staff and communicating risk clearly to executives, auditors, and non-technical employees.
Willingness to provide occasional after-hours support for urgent issues and travel periodically to New York or Charlotte offices.

Nice To Haves

Relevant bachelor’s degree.
Experience with Intune and Apple Business Manager for iPadOS/iOS device management.
PowerShell or Python scripting experience.
Relevant certifications, such as CISSP, CISM, Microsoft MD-102, SC-300, AZ-104, AZ-500, CompTIA Security+, CCNA, Network+, or ITIL.
Experience in real estate, investment management, or financial services.

Responsibilities

Own day-to-day IT operations for approximately 400 employees across three offices and a mobile field workforce, establishing service standards and consistent coverage.
Lead, coach, and develop the office-based help desk team; build support processes, ticket-handling standards, and escalation paths.
Directly manage, coach, and develop the cybersecurity team, including a junior cybersecurity analyst, and set priorities for vulnerability remediation, phishing and alert response, security monitoring, awareness, and incident response.
Plan, lead, and personally perform the annual SOC 1 and SOC 2 audit cycle and NIST framework assessment, including control design and documentation, evidence collection, auditor coordination, and remediation tracking.
Own security policies, the risk register, vendor security reviews, access reviews, and security awareness training; report security posture and risk to executive leadership.
Administer Microsoft 365, Entra ID, and Intune, including user onboarding and offboarding, MFA and Conditional Access, licensing, shared mailboxes and groups, Autopilot, and device compliance.
Administer and secure the Microsoft Azure cloud environment, including subscriptions, networking, identity and access, logging and monitoring, and cost governance.
Manage the field employee iPad fleet, including enrollment, app deployment, security policy, lost-device handling, and replacement logistics.
Manage endpoint protection, patching, backup and recovery, and the administrative credential and access-review process.
Manage technology vendors and contracts across telephony, file storage, endpoint security, hardware, network, and office equipment; maintain a renewal calendar and track a budget.
Design, secure, and manage corporate and office networks, including LAN/WAN, firewalls, VPN, Wi-Fi, DNS/DHCP, and segmentation; coordinate with ISPs and outside providers and manage printers and AV.
Maintain hardware and software asset inventory, procurement, and the device refresh cycle.
Write and maintain runbooks, documentation, and disaster recovery plans so processes do not depend on a single person.
Partner with business application owners and data and engineering teams on SSO, access, and device needs.
Identify and deliver automation and AI-enabled improvements that reduce ticket volume and manual work.
Provide occasional after-hours support for urgent issues and travel periodically to the New York or Charlotte offices.