Director, IT Operations

Evergreen Residential Holdings, LLC•Dallas, TX

5d•Hybrid

About The Position

Evergreen Residential is hiring a Director, IT Operations to own the day-to-day operation of the technology that supports its teams and the security program that protects the company. This is a hands-on, player-coach director-level role leading IT operations and cybersecurity while personally administering systems, conducting audits, resolving escalations, and managing vendors. The position is responsible for reliable IT operations, security posture, and the daily technology experience of approximately 400 employees across three offices and a mobile field workforce. The Director will lead and develop the help desk and cybersecurity teams; administer Microsoft 365, Entra ID, Intune, Azure, and corporate networks; and manage device, endpoint security, vendor, asset, and recovery processes. The role also leads annual SOC 1 and SOC 2 audit activities and NIST framework assessments, communicates risk to executive leadership, and advises employees across the company on secure working practices. The Director will identify automation and AI-enabled improvements that reduce manual work and ticket volume. This is a full-time employee role based in the Dallas office, with four days in office and one day remote. Occasional after-hours support for urgent issues and periodic travel to the New York or Charlotte offices are expected. The company cannot provide visa sponsorship.

Requirements

At least 10 years of experience in IT operations, systems administration, infrastructure, or security, including at least 3 years leading technical teams and developing junior staff.
Deep hands-on experience administering Microsoft 365, Entra ID, and Intune in a cloud-first environment.
Experience managing iPadOS/iOS devices at scale through MDM.
Strong security expertise in identity and access management, MFA, endpoint protection, patching, vulnerability management, security monitoring, and incident response.
Demonstrated experience personally performing SOC 1 and/or SOC 2 audits and NIST-based risk and control assessments on an annual cycle.
Strong networking experience with firewalls, VPN, routing and switching, Wi-Fi, DNS/DHCP, and segmentation, including the ability to design and troubleshoot multi-site networks.
Hands-on experience with Microsoft Azure, including networking, identity, governance, monitoring, and security services.
Experience running a help desk and service management process and building simple, repeatable runbooks.
Experience managing vendors, contracts, and an IT budget, and comfort negotiating renewals.
Experience supporting a multi-office company and a distributed or mobile workforce.
A proven problem solver who stays calm under pressure and is willing to be hands-on to keep the business moving.
Excellent verbal and written communication skills and a service mindset with executives and field employees.
Experience mentoring and developing junior security and IT staff, and communicating risk clearly to executives, auditors, and non-technical employees.
Willingness to provide occasional after-hours support for urgent issues and travel periodically to the New York or Charlotte offices.
Bachelor’s degree in a relevant field preferred, or equivalent practical experience.

Nice To Haves

Experience with Intune and Apple Business Manager for managing iPadOS/iOS devices at scale.
Scripting experience in PowerShell or Python.
Relevant certifications are desirable, such as CISSP, CISM, Microsoft MD-102, SC-300, AZ-104 or AZ-500, CompTIA Security+, CCNA or Network+, or ITIL.
Experience in real estate, investment management, or financial services.
Experience working in an AI-first environment, such as using AI assistants and agents to automate tasks, write scripts, and troubleshoot.

Responsibilities

Own day-to-day IT operations for approximately 400 employees across three offices and a mobile field workforce, with clear service standards and consistent coverage.
Lead, coach, and develop the office-based help desk team; establish support processes, ticket handling standards, and escalation paths.
Manage, coach, and develop the cybersecurity team, including a junior cybersecurity analyst, and set priorities for vulnerability remediation, phishing and alert response, security monitoring, awareness, and incident response.
Plan, lead, and personally perform the annual SOC 1 and SOC 2 audit cycle and NIST framework assessment, including control design and documentation, evidence collection, auditor coordination, and remediation tracking.
Own security policies, the risk register, vendor security reviews, access reviews, and security awareness training; report security posture and risk to executive leadership.
Administer Microsoft 365, Entra ID, and Intune, including user onboarding and offboarding, MFA and Conditional Access, licensing, shared mailboxes and groups, Autopilot, and device compliance.
Administer and secure the Microsoft Azure cloud environment, including subscriptions, networking, identity and access, logging and monitoring, and cost governance.
Manage the iPad fleet for field employees, including enrollment, app deployment, security policy, lost-device handling, and replacement logistics.
Manage endpoint protection, patching, backup and recovery, and the administrative credential and access-review process.
Manage technology vendors and contracts, including telephony, file storage, endpoint security, hardware, and network and office equipment; maintain a renewal calendar and track a budget.
Design, secure, and manage corporate and office networks in both offices, including LAN/WAN, firewalls, VPN, Wi-Fi, DNS/DHCP, and segmentation; coordinate with ISPs and outside providers as needed, and manage printers and AV.
Maintain hardware and software asset inventory, procurement, and the device refresh cycle.
Write and maintain runbooks, documentation, and disaster recovery plans so processes do not depend on a single person.
Partner with business application owners and data and engineering teams on SSO, access, and device needs.
Identify and deliver automation and AI-enabled improvements that reduce ticket volume and manual work.
Provide occasional after-hours support for urgent issues and travel periodically to the New York or Charlotte offices.